Technical Writer / Communications Lead Technical Program Manager

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Technical Writer / Communications Lead Technical Program Manager in the Commercial and Investment Bank- Payments Technology, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

As an experienced technical writer/communicator, you excel at sharing technology accomplishments and initiatives with clients, employees and stakeholders throughout the firm. This role focuses on customizing technical communications for both technical and non-technical audiences, ultimately maximizing team engagement and building our Payments Technology (PT) brand, both internally and externally, through a wide range of editorial content, live events, intranet and video. It requires a strong ability to navigate complex, matrixed organizations with varied technical and non-technical skillsets and priorities. You'll work closely with partners including Technology, Payments, Corporate Communications, Operations and HR to identify opportunities to develop projects and programs to move the team forward, based on an understanding of the target audiences. Once you establish a roadmap, you'll ensure that deliverables are running on time, in accordance with firm-wide guidelines. Just as importantly, you'll set goals, foster collaboration and promote the values, culture and brand of J.P. Morgan Chase.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Leverage experience as a technical writer and communicator to excel at sharing technology accomplishments and initiatives with clients, employees and stakeholders throughout the firm
• Customize technical communications for both technical and non-technical audiences, ultimately maximizing team engagement and building the Payments Technology (PT) brand, both internally and externally, through a wide range of editorial content, live events, intranet and video
• Engage with partners including Technology, Payments, Corporate Communications, Operations and HR to identify opportunities to develop projects and programs to move the team forward, based on an understanding of the target audiences
• Establish roadmaps to ensure that deliverables are running on time, in accordance with firm-wide guidelines and set goals, foster collaboration and promote the values, culture and brand of J.P. Morgan Chase
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Ability to create and maintain relationships, work collaboratively and influence outcomes with a wide range of stakeholders at all levels throughout the firm
• Demonstrated hands on experience creating clear, concise and compelling communications across different mediums including but not limited to written/email, PowerPoint, intranet and videos; with adaptability to learn new tools
• Ability to analyze a target audience and come up with creative, effective messaging and media to best reach them
• Exceptional writing, editing and proofreading skills
• Experience working in Technology
• An eye for clean, natural and artful layouts and presentations
• Experience organizing large events, both in person and virtual, from conception to logistical implementation
• Experience working with high-performing teams on complex program execution
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Financial Services experience

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
NY $142,500.00 - $190,000.00 / year