Epic Certified EpicCare Ambulatory Analyst

Job Description

We are seeking an experienced EpicCare Ambulatory Analyst to support a maternity leave backfill and assist with ongoing build, support, and optimization efforts within the Ambulatory application. This individual will play a key role in enhancing workflows, resolving tickets, and partnering closely with end users to improve system performance and usability.

The ideal candidate brings strong build experience, deep knowledge of Epic SmartTools and reporting, and excellent customer-facing communication skills.

Key Responsibilities

Provide day-to-day application support for EpicCare Ambulatory, including issue resolution and escalation management

Lead and execute system build and configuration, including enhancements and optimization initiatives

Design, build, and maintain SmartTools (SmartSets, SmartPhrases, SmartTexts) and rule logic to support clinical workflows

Develop and support reporting solutions, including use of Workbench reporting tools

Partner with clinical and operational stakeholders to gather requirements and translate them into system solutions

Manage and resolve support tickets, ensuring timely follow-up and clear communication with end users

Identify workflow inefficiencies and recommend system improvements to optimize user experience

Provide end-user support and training, ensuring strong adoption and satisfaction

Collaborate with cross-functional IT teams to support upgrades, integrations, and ongoing system maintenance

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

EpicCare Ambulatory Certification (required)

3-5+ years of experience as an Epic Ambulatory Analyst in a healthcare environment [EPIC ( Req...ndidates ) | Teams]

Strong hands-on build experience within Epic Ambulatory (not just advisory/support) [EPIC ( Req...ndidates ) | Teams]

Proven expertise with:

SmartTools (SmartSets, SmartPhrases, SmartTexts) [Sydney Ahern in chat | Teams]

Rule logic and system configuration

Workbench reporting and reporting workflows

Experience supporting production environments, including incident management and optimization [EPIC ( Req...ndidates ) | Teams]

Ability to work directly with end users, clinicians, and operational stakeholders [MetroPT Re...iting Gang | Teams]

Strong communication skills with a demonstrated focus on customer service and user satisfaction

Ability to manage multiple priorities and work independently in a fast-paced environment Experience with Compass Rose

Additional Epic certifications or badges

Prior experience supporting optimization efforts post-go-live

Familiarity with ServiceNow or similar ticketing tools

Experience working in large health system environments