Customer Success Lead

Smartly has an exciting new opportunity for an Customer Success Lead to join our growing team! Your role will be to lead and manage the Customer Success team based in New York, London and Berlin and own the existing agency revenue across NorAm and EMEA.

Leading a team of Customer Success Managers and reporting to the Head of Customer Success - Entertainment, Media & Sports you will be responsible for retaining, nurturing and growing our existing customers across North America and EMEA. You will partner closely with our Enterprise Sales team and Onboarding team to onboard new agency customers and expand Smartly.io’s footprint within strategic enterprise agencies globally by building upon a strong foundation of value. As such, understanding how both agencies and the platforms work is a must.

As a Customer Success Lead at Smartly, you will...

• Lead a team of CSMs accountable for our revenue and relationships of enterprise strategic brands


• Support team members to deepen relationships with agency customers and ensure customer satisfaction


• Act as escalation point for agency customers and point of contact for senior agency stakeholders to ensure alignment in goals


• Work closely with our digital advertising partners to grow customers and find new opportunities


• Coach team to increase product adoption, champion product improvements and help drive them to launch, together with our product management, product marketing and engineering teams


• Drive agency growth, partnering with Sales and Onboarding team to expand agency relationships and accelerate onboarding of new agency clients


• Embody the Smartly.io values and play a lead role to ensure the culture engages employees, resonates locally and is consistent globally

We're definitely looking for you, if you have...

• 7+ years of sales/account management/customer success roles experience in ad-tech/mar-tech industries; experience with Facebook, Pinterest, Snap and other Social Media Platforms is a plus


• 3+ years management experience preferred


• Understand and have sold SaaS offerings, managed services, and professional services for agency customers


• Ability to build connections and engage confidently with a variety of audiences, including C-level decision makers, and ideally have strong agency contacts


• Strong desire to learn about the product in order to effectively sell up to the C-suite or down to end users as needed


• Have a bachelor's degree in Marketing, Business, or Advertising


• Able and willing to travel for meetings, conferences and industry events

Perks & Benefits…

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days


• Generous healthcare packages & mental health benefits


• Monthly wellness benefit and learning reimbursement opportunities


• 401K plus matching & equity grants for all new Smartlies


• Volunteer time off days & company donation matching opportunities


• Choice of computer (MAC or PC)


• And so much more…

The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit This information is provided in accordance with applicable law. Base pay information is based on market location. Salary in USD : $110,000 - $130,000 USD

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.