WID Relief Advocate

Position Summary

WID is looking for a remote Relief Statewide Hotline Advocate who is empathetic and compassionate, calm under pressure, with strong active listening skills, clear communication, and is familiar with a trauma-informed approach, has crisis de-escalation skills, and has a passion for the organization’s mission.

Days/Hours

This position requires candidates to have scheduling flexibility during the day (preferred), evening/nights, and weekends, to provide support to the team as needed to meet the needs of the agency. May require shift coverage on short notice to be available to assist for call outs, during emergencies and other critical times.

Qualifications/Skills

• Valid Florida driver’s license. Safe driving record. Proof of Automobile Liability Insurance.
• High School Diploma required.
• One year of experience in human services, social work, or related field preferred.
• Computer literate (Microsoft Office, data entry, etc.)
• Ability to type at least 30 wpm.
• Bilingual preferred, specifically English, Spanish and Creole languages.
• Ability to display empathy and utilize active listening skills.

Essential Job Functions

• Responsible for daily answering of the Florida Domestic Violence hotline, utilizing best practice models while providing services based on caller's needs and connecting individuals to appropriate services.
• Provides empowerment-based services and advocacy to callers, including domestic violence information, crisis de-escalation and intervention, developing personalized safety plans and providing resources / referrals as needed.

Additional Notes

• Employee will be required to take the Department of Children and Families (DCF) Core Competency training and obtain a passing grade of 75% or higher.
• If selected, candidate will be required to undergo a Department of Children and Families (DCF) Level II background screening -

Send letter of interest & updated resume to [email protected], [email protected] or fill out the form below.

Women In Distress does not discriminate by reason of race, sex, color, age, national origin, religion, mental or physical ability, sexual orientation, gender identity, veteran or military reserve status, immigration status, or language spoken. All room assignments, activities, programs, etc. are provided in a non-discriminatory manner. Applicants with disabilities who may need accommodations are encouraged to contact Human Resources five days prior to scheduled interview, so that reasonable accommodations may be coordinated.

Apply Now

Send letter of interest & updated resume to [email protected] or [email protected]. Alternatively, fill out the application form on the website.

P.O. Box 50187
Lighthouse Point, FL 33074
[email protected]
P: 954-760-9800
F: 954-832-9487
24-Hour Crisis Hotline: 954-761-1133 TTY / TDD 711