Piano Technical Support Administrator

Steinway Inc
Astoria, NY

Job Description

Job Description

Description:

Position Summary:

This Technical Support Administrator will provide technical assistance and support to dealers, piano technicians and customers owning Steinway family of pianos, including Steinway & Sons, Spirio, Boston and Essex. This role requires a highly organized, detailed individual with strong communication and problem-solving skills that can effectively resolve technical issues and represent the Steinway & Sons brands of pianos.

Main Responsibilities :

  • Provide technical telephone and e-mail support to dealers, technicians, and piano owners
  • Troubleshoot technical obstacles and provide appropriate guidance for a resolution
  • Accurately determine factory warranty authorizations for field repair or replacement
  • Administer warranty claim costs, generate reports and communicate with production staff on trends
  • Provide historical piano information and answer general information inquiries
  • Assist with factory tours
  • Other duties as required to support department and company initiatives.
Requirements:
  • Experience and deep knowledge in servicing Steinway & Sons pianos, including Spirio, is required.
  • Excellent customer service skills
  • Strong verbal and written communication skills
  • Strong interpersonal and conflict resolution skills
  • Ability to determine customer needs and provide appropriate solutions
  • Knowledge of SPIRIO design and service to effectively communicate with field service personnel
  • Experience with Microsoft Office (Access, Excel, Word, Outlook)
  • Organizational skills with the ability to work as part of a team
  • Previous piano service training or employment with Steinway in piano service is a plus
Posted 2026-06-26

Recommended Jobs

Customer Service Representative - Teller

Ny Community Financial Llc
New Rochelle, NY

Job Description Job Description TELLERS / CUSTOMER SERVICE CAREERS Looking for a career close to home? Want to learn how to run a business? CFSC is one of the area’s largest financial servic…

View Details
Posted 2026-06-08

Office Administrator

Consulting Technology Company
Ronkonkoma, NY

Job Description Job Description Benefits: Paid sick Leave Employee discounts Free food & snacks About the Role: Join Consulting Technology Company as an Office Administrator in our…

View Details
Posted 2026-06-23

Tapestry Director, Retail Operations-Omni

Tapestry
New York, NY

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordina…

View Details
Posted 2026-07-11

HVAC Mechanic

MalaceHR
Albany, NY

Malace|HR is seeking an experienced HVAC Maintenance Mechanic in the Albany area. The role will be working 1st shift hours. The HVAC Maintenance Mechanic supports operation, inspection, and maintenan…

View Details
Posted 2026-06-26

Administrative Assistant II

Noor Staffing Group
New York, NY

Job Description Job Description Administrative Assistant II Location: New York, NY 10029 Schedule: Monday–Friday, 9:00 AM – 5:00 PM Pay Rate: $21–$22/hour Position Summary Seeking …

View Details
Posted 2026-07-23

Cleaner/Driver

A & E Cleaning Solutions Inc.
Lindenhurst, NY

Job Description Job Description Benefits: Bonus based on performance Flexible schedule Free uniforms About the Role: Join A & E Cleaning Solutions Inc. as a Cleaner in Lindenhurst,…

View Details
Posted 2026-06-20

Employment Specialist

Acacia Network
New York, NY

Job Description Job Description MISSION STATEMENT Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been commit…

View Details
Posted 2026-07-17

House Manager

HouseholdStaffing
East Hampton, NY

Year-round Live-out House Manager Location: Amagansett, NY Schedule:  9am - 5pm Monday - Friday with weekend flexibility in the summer months  Compensation: $140,000–$150,000 annually, D…

View Details
Posted 2026-07-01

Project Manager, Creative Services

Maiden Home
New York, NY

Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of …

View Details
Posted 2026-07-23

BIS (Behavior Intervention Specialist)

Family Residences and Essential Enterprises, Inc.
Old Bethpage, NY

As a Behavior Intervention Specialist, you will be challenged to analyze and recreate innovative programs of intervention and prevention which will allow the individuals you support to progress furthe…

View Details
Posted 2026-05-27