Piano Technical Support Administrator

Steinway Inc
Astoria, NY

Job Description

Job Description

Description:

Position Summary:

This Technical Support Administrator will provide technical assistance and support to dealers, piano technicians and customers owning Steinway family of pianos, including Steinway & Sons, Spirio, Boston and Essex. This role requires a highly organized, detailed individual with strong communication and problem-solving skills that can effectively resolve technical issues and represent the Steinway & Sons brands of pianos.

Main Responsibilities :

  • Provide technical telephone and e-mail support to dealers, technicians, and piano owners
  • Troubleshoot technical obstacles and provide appropriate guidance for a resolution
  • Accurately determine factory warranty authorizations for field repair or replacement
  • Administer warranty claim costs, generate reports and communicate with production staff on trends
  • Provide historical piano information and answer general information inquiries
  • Assist with factory tours
  • Other duties as required to support department and company initiatives.
Requirements:
  • Experience and deep knowledge in servicing Steinway & Sons pianos, including Spirio, is required.
  • Excellent customer service skills
  • Strong verbal and written communication skills
  • Strong interpersonal and conflict resolution skills
  • Ability to determine customer needs and provide appropriate solutions
  • Knowledge of SPIRIO design and service to effectively communicate with field service personnel
  • Experience with Microsoft Office (Access, Excel, Word, Outlook)
  • Organizational skills with the ability to work as part of a team
  • Previous piano service training or employment with Steinway in piano service is a plus
Posted 2026-06-26

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