Senior Customer Success Manager, Construction

Job Description

Job Description

FieldAI is transforming how robots interact with the real world. We build risk-aware, reliable, field-ready AI systems that take on some of the hardest problems in robotics and unlock the potential of embodied intelligence. Rather than relying solely on off-the-shelf, purely data-driven approaches or transformer-only architectures, we take a pragmatic path that combines cutting-edge research with real-world deployment. Our systems are already deployed globally, and we continuously improve performance through rapid iteration informed by real field use.

In San Francisco, our team focuses on bringing FieldAI’s technology to customers through sales, customer success, and solutions engineering. We partner closely with customers to understand their operational needs, translate real-world challenges into deployable robotics solutions, and support successful adoption in complex, unstructured environments.

We are looking for a Senior Customer Success Manager to own strategic customer relationships across our construction accounts and help ensure successful adoption of FieldAI’s technology in the field. This role is equal parts relationship management, operational problem-solving, and cross-functional execution. You will serve as a trusted partner to customers, helping them navigate deployments, drive adoption, resolve issues, and realize measurable value from our robotics platform.

This is an opportunity for someone who thrives in highly dynamic customer environments and wants to play a visible role in scaling customer success at a frontier robotics company. The right person will be energized by building deep customer partnerships, solving complex operational challenges, and acting as the voice of the customer internally as FieldAI expands across the construction market.

• Serve as the primary point of contact for strategic construction customers and build strong, trusted relationships over time
• Drive successful onboarding, adoption, and long-term account health across customer deployments
• Develop a deep understanding of each customer’s operational goals, workflows, and success criteria
• Partner closely with sales, solutions, engineering, and product teams to coordinate customer needs and deliver effective outcomes
• Proactively identify risks, resolve issues quickly, and drive clear communication during high-priority situations
• Track account health, usage, milestones, and customer feedback to improve retention and expansion
• Identify opportunities for growth, upsell, and expanded use cases within existing accounts
• Advocate for customer needs internally and help shape product and process improvements based on field feedback
• Help build the playbook for how FieldAI supports and grows enterprise customers in construction

• 7+ years of experience in customer success, account management, support, or other customer-facing roles
• Experience managing strategic or enterprise accounts in construction, industrial, enterprise software, or other operationally complex environments
• Strong relationship management skills and the ability to build credibility with customer stakeholders
• Excellent verbal and written communication skills, including the ability to manage executive-facing conversations
• Strong problem-solving instincts and comfort navigating ambiguity in fast-moving environments
• Experience coordinating cross-functional teams to deliver customer outcomes
• Ability to identify expansion opportunities while maintaining a strong customer-first mindset
• Strong organizational and project management skills with attention to detail and follow-through
• Analytical skills and comfort using data to assess account health and inform decisions
• Bachelor’s degree in Business, Engineering, or a related field is preferred

Why Join Field AI?

FieldAI is tackling one of robotics’ hardest problems: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models™ advance perception, planning, localization, and manipulation with an emphasis on explainability and safety, so our systems can be trusted where it matters most.

You will work alongside a world-class team that values creativity, resilience, and bold thinking. We bring a decade-long track record of real-world deployments, strong performance in DARPA challenges, and experience from organizations such as DeepMind, NASA JPL, Boston Dynamics, NVIDIA, Amazon, Tesla Autopilot, Cruise, Zoox, Toyota Research Institute, and SpaceX.

Our operations, customer support, and sales organization is growing in the Bay Area, with close collaboration across teams throughout California and with colleagues around the US and globally.

Be Part of the Next Robotics Revolution

Solving problems at this scale takes a team as unique as the mission. We are looking for people who push beyond conventional approaches, enjoy tackling tough and ambiguous questions, and bring interdisciplinary perspective. Our success depends on exceptional AI researchers and engineers, as well as strong software developers, product designers, field deployment experts, and communicators who can turn breakthroughs into real capability.

We are headquartered in Mission Viejo (Irvine adjacent), Southern California, with teammates across the US and around the world. Join us to shape the future of embodied intelligence as part of a fun, close-knit team building systems that work in the real world.

Equal Opportunity

FieldAI celebrates diversity and is committed to creating an inclusive environment for all employees. Candidates and employees are evaluated based on merit, qualifications, and performance. We do not discriminate on the basis of race, color, religion, sex, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other legally protected status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.