Floor Manager

Position Summary

The Floor Manager oversees smooth day-to-day dining room operations by delivering excellent guest service, supervising front-of-house staff, maintaining high hospitality standards, and working closely with the kitchen and ownership. As a visible leader on the floor, the Floor Manager helps create an atmosphere of quality, professionalism, and warmth.

Primary Responsibilities

* Lead front-of-house operations during assigned shifts.

* Greet guests and ensure attentive, professional service.

* Supervise servers, bartenders, hosts, bussers, and food runners.

* Run pre-shift meetings to review specials, reservations, VIP guests, and updates.

* Resolve guest concerns quickly and professionally.

* Monitor service standards, food timing, and table turnover.

* Coordinate with the kitchen to support clear communication and guest satisfaction.

* Assist with seating, reservations, and guest flow during busy periods.

* Ensure compliance with New York City health and safety regulations.

* Enforce restaurant policies on appearance, punctuality, sanitation, and professionalism.

* Assist with scheduling, shift coverage, and labor management.

* Train, coach, and mentor front-of-house employees.

* Monitor cash handling and assist with opening and closing duties.

* Maintain cleanliness and organization in the dining room, bar, and guest areas.

* Promote teamwork and a respectful, positive work environment.

Qualifications

* Food Protection Certificate by the NYC DOHMH

* 2–3 years of restaurant management or supervisory experience.

* Strong leadership and interpersonal skills.

* Excellent communication and problem-solving abilities.

* Ability to stay calm under pressure in a fast-paced environment.

* Knowledge of POS systems and reservation platforms.

* Flexible schedule, including evenings, weekends, and holidays.

* Familiarity with New York City food service regulations preferred.

Performance Expectations

The successful Floor Manager will:

* Lead by example.

* Deliver memorable guest experiences.

* Build a motivated, accountable front-of-house team.

* Maintain high standards of cleanliness and service.

* Communicate clearly with ownership, management, kitchen staff, and employees.

* Demonstrate integrity, professionalism, and sound judgment in all interactions.

Physical Requirements

* Ability to stand and walk for extended periods.

* Ability to lift and carry up to 30 pounds.

* Ability to work in a fast-paced restaurant environment.

Reporting Relationship

The Floor Manager reports directly to the General Manager and/or Ownership and is expected to uphold the restaurant’s mission of exceptional hospitality, operational excellence, and teamwork.