Sales vendor operations manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Sales Vendor Operations Manager plays a strategic role in orchestrating and optimizing our extensive network of SaaS and Outsourced Services Vendors supporting the Block Sales organization. This position requires deep expertise in vendor governance, technology infrastructure management, and SaaS operations, with a focus on driving strategic value and innovation through vendor partnerships.

The ideal candidate will be a strategic thinker with demonstrated experience managing enterprise-wide vendors and driving organizational change. They should possess a proven track record of managing business stakeholder relationships, facilitating cross-functional alignment with procurement and finance teams, and building consensus across diverse business units. This includes the ability to effectively present to and influence senior management while maintaining strong partnerships with both internal and external stakeholders.

Leadership capabilities as well as proficient skills in data / ROI analysis are essential.

You Will

• Partner with Sales and Sales Technology stakeholders to onboard, monitor, and offboard vendor relationships.
• Identify, monitor, escalate areas of vendor non-performance or inaccuracy, ensuring proper documentation and communication of these findings.
• Contribute to the implementation of vendor performance scorecards to ensure adherence to contractual performance requirements, along with any additional necessary performance related information.
• Partner with internal stakeholders to initiate vendor engagement requests during new vendor onboarding or existing vendor renewals, and provide support throughout vendor security reviews.
• Own monthly review and approval of invoices from technology vendors and approval invoices, including documenting actual vs. budgeted spend.
• Partner with Legal, Procurement, Information Security, F&S and business stakeholders to optimize contractual arrangements to ensure alignment with Sales objectives.
• Understand and adhere to applicable purchasing/compliance/operational procedures and risk controls in accordance with Company or regulatory standards and policies. Collaborate with stakeholders to improve upon internal processes.
• Collaborate with Sales Technology and data teams to ensure regular reporting and availability of vendor ROI metrics.
• Identify and recommend areas of redundancy or opportunity to explore consolidation or replacement of vendors based on performance scores and business needs.
  
  

You Have

• 4-6 years in an IT Vendor Management role or similar
• 4-6 years of experience working with cross-functional teams, preferably for a fast-paced tech company
• 4-6 years of experience reviewing qualitative and quantitative data to creating meaningful performance reports for internal stakeholders
• Experience defining and managing vendor performance programs, including defining and tracking scorecard metrics
• Experience managing relationships, and building credibility with internal and external business partners
• Excellent time management, communication, presentation, and interpersonal skills
• A passion for small businesses and an entrepreneurial mindset, notably someone who is known to innovate, take risks, and make big ideas a tangible reality.
• Strong leadership skills
  
  

Technologies We Use and Teach

• Knowledge and experience with managing industry standard Sales SaaS vendors (e.g. Salesforce, Salesloft, RingDNA / Revenue.io, LeanData)
  
  

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A

$148,700—$223,100 USD

Zone B

$138,300—$207,500 USD

Zone C

$130,900—$196,300 USD

Zone D

$123,400—$185,200 USD

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us at [email protected] with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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