Customer Service & Social Media Marketing Specialist - Natural Health Supplement

We are seeking a passionate and dynamic Customer Service & Social Media Marketing Specialist to join our team in the natural health supplement industry. As a company dedicated to enhancing the well-being of our customers through high-quality natural products, we believe that exceptional customer service and strong online presence are crucial to our success. In this multifaceted role, you will be the first line of communication with our customers, providing them with outstanding support and guidance related to our products. In addition, you will be responsible for managing our social media platforms, creating and developing engaging content that informs and inspires our audience, and ultimately drives sales. You'll be working alongside a friendly and collaborative team that values creativity and innovation. If you are a motivated individual with a keen understanding of social media trends and a strong commitment to customer satisfaction, we want to hear from you! This position offers an exciting opportunity to grow within a thriving company while making a positive impact in the health and wellness community.

Responsibilities

• Provide exceptional customer service support via phone, email, and social media channels.
• Assist customers with inquiries regarding product information, order status, and returns.
• Develop and implement social media strategies to enhance brand awareness and customer engagement.
• Create and curate compelling content for our social media platforms including Facebook, Instagram, and Twitter.
• Monitor social media channels for customer feedback and respond proactively to comments and messages.
• Analyze social media metrics and customer feedback to improve service and marketing strategies.
• Work together with the marketing team to efficiently promote new campaigns.

Requirements

• Bachelor's degree in Marketing, Communication, or a related field preferred.
• Proven experience in customer service or a similar role, preferably in the health and wellness industry.
• Strong understanding of social media platforms and trends, with hands-on experience in managing business accounts.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Ability to work independently as well as collaboratively within a team environment.
• Proficient in using customer service management software and social media scheduling tools.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks effectively.