Assistant General Manager

WHO WE ARE:

One address. Three Experiences.

One Cornelia is more than just a premier address, it’s also a must-visit destination for some of the City’s best food and cocktails. This landmark building, located at the corner of Cornelia and West 4th in the heart of the West Village, brings together three distinctive–and delicious!–concepts under one roof.

WHO YOU ARE:

The Assistant General Manager is responsible for supporting the daily operations of the building. Working closely with the General Manager, you will direct the operation ensuring the team member experience, guest experience and financial health of the business are in line with the standards, vision and goals of One Cornelia and Please Don’t Tell. The Assistant General Manager actively embodies, inspires, and teaches skills that will elevate the guest experience, their teams, their concepts, and ultimately One Cornelia

Along with these responsibilities the Assistant General Manager leads the delivery of great drinks, great food, great service and the One Cornelia ethos to all guests. The Assistant General Manager will support the strategies and daily operational deliverables in order to provide a great guest and team member experience.

In this position you are required to understand all areas of responsibility in order to effectively support the General Manager and stand as the clear succession in order to support the talent pipeline.

Leadership:

Bring to life the One Cornelia values. Engage and inspire the management and line staff.

• Works with the General Manager to achieve operational goals.
• Models positive leadership behaviors for the team in order to foster a great workplace.
• Actively engages and contributes to the weekly manager meeting.
• Leads with an “If you see something, say something” approach to providing feedback to all team members.
• Actively participates in service and the day-to-day operations.
• Connects with managers and team members to ensure we are always delivering a great guest experience.

Guest Engagement:
Ensure we are actively engaging with guests; before, during and after their experience.

• Acutely aware of the atmosphere in each of the concepts and working to constantly monitor and adjust it throughout the day.
• Must actively work the floor to deliver on our service standards and 100% table touches are non-negotiable at every service.
• Must work the floor during guest hours to create exceptional hospitality moments and cultivate regulars.
• Consistent execution of beverage, food, service, and hospitality that aligns with the One Cornelia values.
• Leads the team to deliver a great guest experience in order to build lifelong repeat guests.

Business Acumen and Compliance:
Operate smarter, play offense with sales, build trust with guests and investors.

• Is aware of and takes a proactive approach to managing prime costs with an eye on the daily, weekly, monthly and annual projections and budgets.
• Works with the General Manager on correct staffing levels, schedules, and systems that allow the business to achieve excellence in operations while taking care of the bottom line.
• Creates weekly schedules that deliver a great experience while remaining fiscally responsible to budgeted targets.
• Schedules hourly department interviews to ensure we are always ahead of staffing par requirements.
• Communicates targets, goals, and data to the management and chef team in order to achieve financial targets in real time.
• Leads the daily critical line checks and supports the kitchens to deliver excellent service.
• Ensures that HR practices are consistent with company values and compliant with all local, state and federal laws.
• Leads a best in class approach to cleanliness, safety, sanitation, and food safety.
• Exhibits mastery of all operational systems, including the ability to train and delegate to direct reports.

Employee Development:

Identify/hire great people and develop them into great team members.

• Creates a talent pipeline of FOH and BOH team members.
• Participates in the interview process of all hourly team members.
• Ensures that operational and training standards are consistently followed and executed.
• Leads the behavior that creates a safe and enriching workplace for all employees.
• Provides feedback and corrective action in order to hold hourly team members accountable to company values, goals, and standards.
• Ensures new company initiatives are supported and communicated clearly to all team members.
• Leads and fosters a restaurant culture that promotes employee development and coaching on a daily basis.

Additional Skills and Responsibilities:

• Exude excellence in hospitality for all employees and guests.
• Possess excellent strategic planning skills, with an emphasis on delivering, executing and assessing action plans.
• Proactively communicates to the General Manager and Director of Operations as well as the onsite leadership team.
• Excellent time management, organizational, strategic thinker and multi-tasker.
• Ability to adapt and lead change.
• Analytical and organizational skills, as well the ability to define and effectively solve and deal with a variety of changing situations under stress.
• Must possess strong interpersonal skills and the ability to resolve conflicting interests with the goal of obtaining cooperation.
• Passion for exceptional hospitality, food, and beverages.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Self-driven, results-oriented, and possesses a solid track-record of leading high-caliber, upscale restaurants.
• Flexible work schedules, including nights and weekends
• May be required to lift, carry, push, or pull heavy objects up to 50 lbs.
• Kneel, bend, or stoop, ascend or descend stairs; be on feet for extended amounts of time