FT Keyholder

About Ana Luisa
Ana Luisa is a Brooklyn-born jewelry brand built on one simple idea: beautiful, high-quality jewelry shouldn’t cost the planet. We design and craft timeless, everyday pieces that are fairly priced, ethically made, and designed to make you feel good — inside and out.

About the Role

As a Keyholder, you’ll play a vital role in creating a warm, service-led environment where every guest feels valued. You’ll help drive sales through genuine connection, product expertise, and leadership on the floor — supporting both customers and teammates. You’ll also help with store operations, including opening and closing duties, while bringing our sustainable jewelry story to life.

If you’re passionate about people, style, and sustainability, we’d love to meet you.

Location: Upper East Side

What You’ll Do:

Lead & Inspire

• Foster a welcoming, inclusive team culture built on collaboration and positivity
• Support training, coaching, and daily motivation to help team members reach their potential
• Lead by example on the sales floor, delivering exceptional customer service and setting performance standards
• Communicate goals, KPIs, and brand updates clearly to the team

Driving Sales

• Use deep product knowledge to guide customers to the perfect pieces for their style and story
• Achieve and exceed sales and KPI goals through authentic, customer-first selling
• Partner with store leadership to create strategies that boost performance and team engagement

Best in Class Customer Experience 

• Build lasting relationships with clients and grow repeat business
• Support in-store events and community initiatives that enhance brand awareness
• Utilize our Custom Jewelry and Permanent Jewelry services to create memorable, personalized moments for customers (training provided)
• Collect customer feedback to continually elevate our in-store experience

 Store Operations

• Execute daily operational tasks, including opening/closing, transactions, returns, and inventory management
• Maintain brand visual standards and ensure all displays are clean, organized, and on-brand
• Participate in inventory counts, shipments, and stock replenishment
• Adhere to compliance with all operational procedures and company policies
  
  

What You’ll Bring:

• High School Diploma or equivalent preferred
• 1+ year of retail leadership experience (jewelry experience a plus!)
• Proven ability to drive sales and lead by example
• Strong communication and problem-solving skills
• Familiarity with Shopify, Google Workspace, and inventory systems is a plus
• Ability to work nights, weekends, and holidays
• Open availability is a must.

Why You’ll Love Working With Us:

• Team lunches & supportive work culture
• Paid sick leave, generous vacation time and floating Holidays
• Employee discounts + welcome gift card
• Extensive training and development opportunities.
• Be part of a purpose-driven brand that’s changing how people think about jewelry

Compensation:
As required by the New York State salary transparency law, the expected base salary for this position ranges from $23.00- $25.00 an hour. Various factors are considered when extending offers, such as relevant skills, training, experience, and our organizational structure.

EEOC:
Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.