Technology Training Associate
- Facilitates in-person and virtual individual sessions, group demonstrations, and classroom training. Offerings include new associate training, training on new technologies, and ongoing skill-building.
- Provides updates on technology initiatives to investment professionals and other key business contacts.
- Gathers input on investment professionals' technology use and training needs. Uses this input to design training content and to share input with the Engineering and Application Development teams for consideration of future technology.
- Partners with Technology Support, Engineering, and Application Development teams to gain subject matter expertise in current and new technologies.
- Identifies opportunities to optimize clients' technology usage through ongoing interaction (e.g., one-on-one meetings, direct contact with users, and walking the floor).
- Creates new technology training offerings using sound instructional design practices.
- Reviews training session feedback for trends and potential curriculum revisions. Partners with other trainers to recommend and make edits to training documentation, processes, and tools.
- Acts as a training lead or regional lead on technology projects for rollouts or upgrades that will impact end users.
- Tracks training. Contributes knowledge articles to grow our end user service portal.
- Researches and pursues relevant training opportunities to ensure broad awareness of current and emerging technology solutions. Participates in projects involving new technology evaluation, testing, and integration. “I am the person Capital Group is looking for.”
- 1-3 years of demonstrated experience providing end-user training.
- Proficient knowledge of Windows, Microsoft Office suite, Cisco Systems VPN, Cisco AnyConnect, Cisco Webex, iOS and/or Android mobile technology.
- Excellent communication and interpersonal skills.
- Strong commitment to working as a team and providing excellent customer service.
- Knowledge of investment management industry preferred.
- Knowledge of fixed income and equity technology preferred.
- Bachelor's degree highly desired.
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