Academic operations manager

Job Description:

Berklee NYC is seeking a collaborative, detail-oriented, and mission-driven Academic Operations Manager to join our vibrant, creative campus. This is an exciting opportunity for someone passionate about supporting students and academic programs in a dynamic, fast-paced, and innovation-forward environment.

Reporting to the Associate Dean, the Academic Operations Manager will be a key player in managing and supporting administrative and operational functions across Berklee NYC’s degree-granting, and co-curricular programs. This role is ideal for someone who thrives at the intersection of systems, people, and problem-solving — someone who anticipates needs, loves finding efficiencies, and brings both structure and flexibility to complex projects.

As part of a small but mighty team, the Academic Operations Manager partners closely with colleagues at Berklee NYC and across our Boston-based offices. From coordinating registration and compliance processes to managing scheduling systems and supporting students throughout their academic journey, this position plays an essential role in maintaining a student-centered experience that reflects Berklee’s core values of creativity, excellence, and belonging.

Key Responsibilities:

• Support day-to-day academic operations, including maintaining program grids, updating curriculum documentation, and managing scheduling platforms.
• Oversee student registration, enrollment tracking, and compliance (e.g., immunizations, health insurance) in collaboration with cross-campus teams.
• Provide direct student support — from basic triage and referrals to maintaining case files and connecting students to wellness resources.
• Serve as an information hub — compiling and distributing essential communications and updates for students, faculty, and staff.
• Manage and update web content related to academic programs and student services.
• Supervise 1–3 graduate assistants or student employees.
• Collaborate on reporting, data entry, and administrative workflows using platforms such as Informer, Workday, Salesforce, and Colleague.
• Support continuous improvement of systems and services that benefit students and academic leadership.

Ideal Candidate:

• Holds a bachelor’s degree (or equivalent professional experience).
• Has 2–3 years of administrative or student services experience in higher education.
• Communicates clearly and professionally, with exceptional organizational and time management skills.
• Demonstrates cultural competence, discretion, and the ability to build trust across diverse communities.
• Enjoys creative problem-solving and is proactive in finding solutions and efficiencies.
• Is tech-savvy and comfortable learning new systems.

Why Berklee?

At Berklee, we believe in the power of art, education, and community to transform lives. Our mission is to empower artists to fully realize their creative potential and to shape a more inclusive world through the arts. Berklee NYC has redefined what it means to merge transformative education with real-world industry engagement in the heart of New York City. Rooted in Berklee’s core mission, this initiative has not only revitalized the legendary Power Station Studios but has also sparked the beginning of what will become a dynamic hub for creative entrepreneurship, innovation, and career-focused learning.

This role offers a unique opportunity to contribute meaningfully to Berklee NYC’s mission while working in an environment that values:

• Creativity and innovation at every level of the institution, from classrooms to professional programs and industry partnerships
• A supportive culture that recognizes the importance of balance, wellbeing, and professional growth
• Mission-driven work that impacts not only students, but also artists, professionals, and creative entrepreneurs who come to Berklee NYC to advance their careers
• Equity, inclusion, and belonging as guiding principles for everything we do
• Transformative, industry-connected education, leveraging Berklee NYC’s strategic partnerships, immersive learning, and the legacy of the Power Station to prepare learners of all kinds for real-world success

Berklee offers a competitive salary, excellent benefits, and a creative, high-energy workplace where your ideas are encouraged, and your contributions truly matter.

Hiring Range:

$72,000 to $81,000; salary dependent on relevant experience and education.

Please visit the Berklee Benefits page for a complete listing of the benefits.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Staff