Desktop Support Engineer
- Creating/disabling accounts for new/former staff members, making sure they have access to their email and are assigned the correct groups.
- Create accounts in Active Directory, Google, Adobe, and other services like the emergency alert and set up IDs and badges for staff and visitors.
- Resetting passwords, adjusting permissions for staff, resolving issues of compromised accounts.
- Install, configure, and maintain desktop hardware, software, and peripherals.
- Provide technical support to end users, both remotely and in person, to resolve desktop-related issues.
- Troubleshoot and resolve hardware and software problems, including diagnosing and repairing hardware failures.
- Collaborate with other IT teams to ensure the integration and compatibility of desktop systems with other infrastructure components.
- Assist in the deployment and configuration of new desktops, including imaging, software installation, and user profile setup.
- Implement and enforce security measures, such as antivirus software, encryption, and access controls, to protect desktop systems and data.
- Monitor and maintain desktop performance, including system updates, patches, and optimizations.
- Create and maintain documentation related to desktop infrastructure, including standard operating procedures and user guides.
- Troubleshoot issues relating to the following devices: firewall, switches, access points, cabling, windows servers, virtual machines(Hyper-V), access control(door locks and key fobs), copiers, staff devices(laptops, phones, printers, smartboards, other peripherals), managed student chrome books, 3D printer.
- Stay up to date with emerging technologies and industry trends related to desktop engineering.
- Knowledge of networking concepts and protocols.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- A team player who values collaboration, knowledge sharing, and continuous learning.
- Strong knowledge of desktop hardware, operating systems (Windows and Mac), and software applications.
- Experience with software deployment
- Familiarity with Microsoft Teams, MS Office and Plug-ins, and Adobe Acrobat DC.
- Knowledgeable in AV / Video conferencing systems and support
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