Coordinator of Student Success and Retention

Position: Coordinator of Student Success & Retention

Status: Regular, Full-time, Exempt

Department: Student Life

Reports to: Dean of Student Life

Location: Onsite

Salary: $62,353.20 annually

Description:

The Coordinator of Student Success & Retention provides proactive, holistic, non-clinical case management for students experiencing academic, personal, financial, health, housing, or other barriers to student success. Reporting to the Dean of Student Life with a joint reporting line to the Dean of Curriculum, the Coordinator serves as the College's central point of coordination for students requiring multi-disciplinary support. Working in close partnership with Academic Affairs, Student Life, Enrollment, Financial Aid, Residence Life, Athletics, and other campus partners, the coordinator develops coordinated intervention strategies that improve student wellbeing, persistence, retention, and successful degree completion. The position operates as a collaborative institutional partner who identifies emerging student needs, coordinates timely interventions, monitors student progress, and promotes continuous improvement in the College's student success efforts.

Student Support & Case Management

Provides comprehensive case management services for students experiencing complex or multi-domain barriers to success.

• Maintains an active caseload of students identified through Early Alerts, Safety Net/BAT referrals, Residence Life, faculty, staff, or self-referral.

• Conducts comprehensive intake meetings to assess academic, financial, health, housing, wellness, and social barriers.

• Develops individualized Student Support Plans in partnership with students.

• Maintains regular contact based on student acuity and adjusts intervention strategies as needed.

• Promotes student self-advocacy while providing accountability and ongoing support.

Campus Partnerships & Referral Coordination

Coordinates collaborative support across campus departments to ensure students receive timely, integrated services.

• Coordinates services across Academic Affairs, CACS, Residence Life, Counseling, Health Services, Accessibility Services, Financial Aid, Athletics, People & Culture, and community resources.

• Reduces duplication of services by serving as the central coordinator for complex student cases.

• Maintains appropriate communication with campus partners while protecting student privacy.

Assessment, Documentation & Monitoring

Maintains accurate documentation and evaluates student progress to support data-informed interventions and institutional decision-making.

• Maintains accurate case documentation and outcome tracking.

• Monitors student progress toward established stabilization goals.

• Uses data to evaluate interventions and recommend process improvements.

• Escalates concerns to Safety Net/BAT or senior leadership when risk increases.

Summer Re-Enrollment & Persistence

Leads the College's coordinated summer re-enrollment process for students at risk of not returning for the following semester.

• Coordinates the College's summer re-enrollment process for students at risk of not returning.

• Maintains cross-functional return rosters and facilitates regular review meetings.

• Develops individualized Fall Return Plans and monitors completion of required milestones.

• Tracks re-enrollment outcomes and recommends improvements to institutional processes.

Transition & Case Closure

Facilitates successful transition from intensive case management to sustained independent success.

• Transitions students to lower levels of support once stabilization benchmarks have been achieved.

• Develops transition plans that encourage sustained success and appropriate follow-up resources.

Required Competencies:

• Strong organizational, planning, and case management skills.

• Excellent written and verbal communication.

• Ability to build collaborative relationships across departments.

• Sound judgment and effective decision-making in complex situations.

• Ability to analyze data and identify emerging student success trends.

• Commitment to student wellbeing, belonging, persistence, and equity.

• Ability to maintain confidentiality and exercise professional discretion.

Qualifications:

• Bachelor's degree required; master’s degree preferred in Student Affairs, Social Work, Counseling, Public Health, Higher Education Administration, or a related field.

• Experience in student support, case management, behavioral intervention, advising, or student affairs.

• Experience working with students is preferred to experience complex or multi-domain barriers.

• Demonstrated ability to collaborate across multidisciplinary teams.

• Strong documentation, technology, and organizational skills.

• Ability to work with a broad range of diverse individuals and groups to form a safe and inclusive campus community.

Working Conditions and Physical Requirements:

• Regular business hours with occasional evening or weekend responsibilities.

• Frequent interaction with students across campus in offices, residence halls, and meeting spaces.

• Primarily indoor work environment.

Paul Smith’s College is an equal opportunity employer. Position descriptions are created that focus on essential functions, using inclusive language, and avoid unnecessary or discriminatory requirements.

To Apply

Please submit a resume, letter of interest and three professional references.

Applications will be reviewed on a rolling basis.