US Founding Customer Success Manager

Job description

Who are we?
Gain.pro is building the future of private market intelligence. Our bold vision is to become the global leader in this space – and a $1-billion business within the next four years. Our platform empowers investors, advisors, and C-suite executives with the deepest private market insights, combining human curation with GenAI for faster, data-driven decisions.

We serve 100% of MBB/Big-Four advisories, clients representing over $1 trillion of private capital and more than 70% of the top -20 global M&A houses – including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do.

Operating globally with offices in New York, Amsterdam, London, Frankfurt, Warsaw, and Bangalore, Gain.pro is one of Europe’s fastest growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe’s Fastest Growing Companies.

The opportunity

As a Customer Success Manager in our newly established US team, you’ll play a key role in driving adoption, engagement, and retention across a portfolio of high-value clients. Based in our Manhattan office, you’ll partner with leading private equity firms, investment banks, and consultancies across North America – helping them unlock the full value of the Gain.pro platform.

This is a unique opportunity to join a high-growth company, shape our US customer strategy, and support our expanding client base of 4,000+ users. With an NPS of >80, a net renewal rate of >120%, and a CSAT of 100%, you’ll be part of a team that’s proud to deliver exceptional value to the world’s top financial institutions.

Your role

• Driving strategic growth – You take ownership of a high-value book of accounts, working independently to shape our customer success strategy and contribute directly to our US expansion

• Building lasting customer relationships – You are the key contact person for our customers, own the relationship end-to-end and become their true strategic partner. You leverage your knowledge of the M&A industry effectively to drive outcomes with customers

• Ensuring customer success – You delight our customers by ensuring that Gain.pro supports them in achieving their strategic goals and training them on how our solution fits their use cases

• Being the voice of the customer - You gather and structure intel and feedback from customers that is used by the entire organization to improve our product and develop new features

• Driving renewal and upsell – You are a strategic partner for our clients to grow together and proactively identify relevant expansions to better serve their needs

• Using digital tools in your daily work – You efficiently leverage tools like our CRM system and Customer Success tools to ensure a smooth user experience and proactively act upon relevant Customer Success KPIs

• Optimizing our ways of working – You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.pro

What you bring

We are looking for a highly skilled Customer Success professional genuinely interested in private equity, M&A, and the broader dealmaking ecosystem. Moreover, you are passionate about the tech-enabled future of dealmaking and pride yourself on the following:

• Relevant experience – You have excelled in a client-facing B2B SaaS role in the PE/M&A industry for at least 3 years

• Education – You hold a business or finance degree from a leading university

• Customer-centric – You have a value-driven customer-first mindset and are keen to deliver top customer experience

• Hands-on attitude – You enjoy rolling up your sleeves and taking ownership to deliver results

• Structured – You are well organized and like to plan ahead

• Communication – You communicate effectively with stakeholders of different seniorities within our customer segments and are able to deliver a compelling value story to them

• Self-starting – You proactively come up with new ideas and independently drive progress

What we offer

• Base salary: $100,000 - $120,000 per year (based on experience and qualifications) and performance-based bonus

• Health, dental, and vision insurance

• 401(k) plan with pension contribution

• Hybrid work model — 3 days per week in our Manhattan office

• 20 days paid time off and public holidays

• Annual learning & development budget

• International offsites and local team events

• A high-performance, inclusive culture with global collaboration and real ownership

Job requirements

Does this sound like a perfect match?

Ready to help build the future of dealmaking? We are proud of our wonderful product and believe it has lots of potential. We are growing fast and having fun while building our platform and company. Does this sound like a team you would like to become a part of?

Apply now to join the Gain.pro US team and drive our next phase of growth.

Gain.pro B.V. with its registered seat in Apollolaan 151, 1077 AR Amsterdam, The Netherlands, or another Gain.pro entity which runs the recruitment process, further called „Gain.pro", is the controller of personal data you submit as part of the job application. Your personal data will be processed for the purpose of conducting a recruitment process for the job position you apply for. If you provide Gain.pro with explicit consent, your personal data will be also processed for the purpose of conducting future recruitment processes. Please read the Gain.pro Privacy Policy to acquaint yourself with how Gain.pro processes your personal data:

Gain.pro is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other legally protected characteristics.

Hybrid

• New York , United States

Go-to-Market

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