Service Director

The Role

Modern Italian restaurant in downtown NYC hotel is looking for a Service Director; a key leadership position responsible for ensuring exceptional guest experiences, overseeing front-of-house operations and maintaining the highest standards of service. The ideal candidate will possess strong leadership skills, staff development strategies through training and an unwavering commitment to hospitality excellence.

The Responsibilities
Guest Experience
- Ensure all guests receive an elevated, memorable dining experience.
- Address guest feedback promptly and professionally, resolving issues to maintain high satisfaction levels.
- Cultivate a welcoming and luxurious atmosphere in alignment with the restaurant's brand and standards.

Team Leadership and Development
- Recruit and train front-of-house staff, predominantly servers.
- Conduct regular training sessions to uphold service standards and enhance team performance.

Operational Excellence:
- Oversee daily service operations to ensure seamless execution, including table management, server scheduling and shift supervision.
- Collaborate with the kitchen and bar teams to synchronize service flow and optimize guest satisfaction.
- Monitor and maintain the cleanliness, ambiance, and readiness of the dining area.

Standards and Compliance:
- Ensure compliance with all health, safety, and licensing regulations.
- Maintain the integrity of the restaurant's brand by enforcing fine dining service standards.
- Stay updated on industry trends and implement best practices to continually elevate the guest experience.

Qualifications:

• Minimum 2 years experience in a related position
• Strong knowledge of NYS sanitation regulations and food handling
• NYC Food Handler Card strongly preferred
• Individual must possess a good work history and stability
• Proficient in all aspects of wine and spirits service with great attention to detail
• Strong knowledge of food and beverage
• Working knowledge of wine and confident speaking on selections
• Ability to inspire staff to achieve their potential through structured training and floor presence
• Flexible in scheduling and able to work extended hours to meet business demands
• Strong financial acumen and strategic planning

Benefits

• Medical, Dental, Vision insurance
• 401k with Employer match
• Commuter benefits
• PTO + Paid Sick Leave
• Daily family meal provided
• On going education of food and beverage trainings
• Career development