On-Call Field Engineer

Company Information

At Bit By Bit, we’ve been helping organizations thrive since 1987. Originally founded as a database application development and networking company, we’ve grown into a full-service IT firm and a recognized leader in delivering reliable, cost-effective managed IT services across the Tri-State area.

Our team specializes in building and managing solutions that solve critical business challenges. With a unique blend of business technology expertise, certified technicians, and proven processes, we provide our clients with tailored IT solutions that improve productivity, strengthen security, streamline communications, and reduce costs. Beyond technology, our culture is rooted in humility and curiosity, and our vision is simple: to help untangle people and process challenges so businesses can move forward with confidence.

Role Summary

We are seeking an On-Call Field Engineer to join our team. This role is ideal for a technically skilled and customer-focused professional who thrives in a fast-paced environment and is committed to providing high-quality IT support. The ideal candidate is highly mobile, dependable, and comfortable traveling throughout the NYC Metro area to support clients on-site as needed.

This role offers the opportunity to combine technical expertise with hands-on client engagement while representing a company that values relationships, learning, and excellence.

This is an on-call, hourly position with flexible scheduling based on client demand and project needs. Hours are not guaranteed and may vary week to week. The role qualifies for overtime pay in accordance with applicable laws.

Duties and Responsibilities

• Provide service and customer support during field visits or dispatches.
• Perform on-site installation, repair, maintenance, and testing of systems.
• Diagnose errors or technical problems and determine proper solutions.
• Use Bit By Bit’s ticketing system to track issues, time, schedules, and escalations.
• Document processes and procedures in ITGlue.
• Follow company protocols and standard operating procedures.
• Collaborate with technical team members and communicate via Microsoft Teams and email.
• Act as remote hands for Level 2 and 3 engineers as needed.
• Manage new employee setup (PC, phone, mobile, cloud services).
• Troubleshoot Windows, Mac, iOS, and Android devices.
• Support network and server infrastructure, Active Directory, O365, Google Apps, Exchange, DNS, and backup software.
• Administer antivirus and spam filtering solutions.
• Support VMware vSphere ESXi virtual servers.
• Liaise with ISPs, vendors, and OEMs to resolve issues and facilitate service.

Additional Desirable Skills

• Experience with Virtual Desktop Technologies (VMware, Citrix).
• Certifications or training in Microsoft, Apple, CompTIA, or Cisco.
• Firewall and switch administration knowledge.
• Familiarity with VOIP, telephony, and cable management.
• Ability to identify, diagnose, and remediate Ethernet/wiring issues.
• Basic programming knowledge is a plus.

Requirements

• Excellent interpersonal, oral, and written communication skills.
• Strong troubleshooting and problem-solving ability.
• Ability to build relationships and deliver outstanding client service.
• Minimum of 2 year experience with a Managed Services IT company preferred.
• Bachelor’s degree in a technical field, trade school education, or equivalent experience.
• Valid U.S. driver’s license and reliable transportation required.
• Must be mobile and willing to travel throughout the NYC Metro area to support clients on-site.
• Microsoft and/or Apple certifications desirable but not required.

Benefits

Compensation & Benefits

• Hourly Rate: $45.00 per hour
• Eligible for overtime pay in accordance with applicable laws.
• Flexible, on-call schedule based on business and client needs.

Working Conditions

• Location: On-Site across Greater New York City area
• Schedule: Varies
• Work Environment: Fast-paced MSP environment supporting multiple clients.

Reporting Structure

• Reports to: Help Desk Manager
• Direct Reports: None