Senior Program Manager, Trust & Safety

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee , whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

What’s the role?

We’re looking for a Senior Program Manager to join the Trust & Safety Program Management Office (PMO) — the team responsible for driving clarity, alignment, and execution across Etsy’s most critical safety initiatives. In this role, you’ll lead complex programs with a particular focus on Risk & Fraud, working across Product, Engineering, and Operations to improve fraud defenses, reduce abuse, and ensure our marketplace remains a safe and trusted environment for buyers and sellers.

This is a full-time position reporting to the Sr. Manager, T&S Program Management. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here .

What’s this team like at Etsy?

The Trust & Safety PMO leads transformative, cross-functional programs that scale Etsy’s enforcement and deliver measurable impact across the Trust & Safety organization. We’re brought in when a project has broad benefits for enforcement teams, and no single functional owner to coordinate execution. These initiatives often span multiple orgs, involve complex interdependencies, and require strong governance to align on goals, roles, and results.

We specialize in connecting the dots across cross functional teams, especially during moments of strategic or operational transition. Whether through operational planning, stakeholder alignment, or program infrastructure, we bring clarity to complexity and help Trust & Safety deliver at scale.

What does the day-to-day look like?

• Leads cross-functional programs focused on Risk & Fraud strategy and fraud mitigation, streamlining execution plans and aligning leadership. Partners closely on operational and system improvements to strengthen the ability to detect, investigate, and enforce on fraudulent behavior at scale.

• Anticipates and mitigates risks across interconnected workstreams, leading operational readiness planning and ensuring programs are positioned for sustainable success post-launch.

• Delivers fraud investigation business reviews that synthesize root cause findings into clear executive narratives, align teams on strategy, and drive next steps to strengthen prevention.

• Provides oversight of third-party partner vendors by conducting quarterly business reviews, identifying areas for improvement, and driving continuous performance monitoring and strategic alignment.

• Drives alignment on timelines, goals, and success criteria across complex stakeholder groups, ensuring shared ownership and clarity at all levels of the program.

• Coordinates fraud incident response across Trust & Safety Risk & Fraud, Engineering, and Product, owning streamlined execution, ensuring timely stakeholder communication, and driving scalable, preventative solutions.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role:

• You have 9+ years of experience in program or project management in a cross-functional environment.

• Experience in Trust & Safety Risk & Fraud is preferred.

• Demonstrated success leading large, complex initiatives from planning to execution and navigating ambiguity.

• Strong operational instincts: able to bring structure, documentation, and process to evolving spaces.

• Highly collaborative and effective at partnering across Product, Analytics, and Operations.