Concierge

Position Summary

The Concierge serves as the first point of contact for residents, guests, and vendors at 266 West 96th Street. This role is responsible for delivering a high level of customer service, maintaining building security protocols, and supporting day-to-day front desk operations in a professional residential environment. The ideal candidate is courteous, detail-oriented, and able to manage multiple priorities while maintaining discretion and professionalism at all times. This is a 32BJ SEIU union position and subject to the terms and conditions of the applicable collective bargaining agreement.

Key Responsibilities

• Greet residents, guests, and visitors in a professional and welcoming manner.

• Monitor building access and enforce security procedures, including visitor sign-in and package control.

• Receive, log, and distribute packages and deliveries in accordance with building policies.

• Answer phone calls, respond to inquiries, and relay messages accurately and promptly.

• Coordinate access for approved vendors, contractors, and service providers.

• Observe and report building issues, safety concerns, or policy violations to management.

• Maintain cleanliness and organization of the front desk and lobby areas.

• Assist residents with general inquiries and provide information regarding building amenities, policies, and neighborhood services.

• Support emergency procedures and follow established protocols as required.

Qualifications

• High school diploma or equivalent required.

• Prior concierge, front desk, customer service, or hospitality experience preferred.

• Strong interpersonal and communication skills.

• Professional demeanor with the ability to interact effectively with a diverse resident population.

• Ability to remain calm and composed in high-pressure or emergency situations.

• Basic computer skills; familiarity with package management or access control systems is a plus.

• Reliable, punctual, and flexible with scheduling, including evenings, weekends, and holidays as required.

Physical Requirements

• Ability to stand or sit for extended periods.

• Ability to lift and carry packages up to approximately 30 lbs.

Work Environment

This position is based at the front desk of a residential building and requires ongoing interaction with residents, guests, and vendors in a professional setting.

Equal Opportunity Statement

266 West 96th Street is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.