PC/Laptop Break Fix

Job Description

Job Description

Field Computer Technician – Dell Support

Location: Menands, NY 12204
Pay Rate: $23–25/hr
Mileage: 250–350 miles weekly (reimbursed during workday travel only)
Vaccination Requirement: Not Required
Overtime Terms: Subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and 10% discount after six months of service.

Job Summary

We are seeking a Field Computer Technician to support Dell laptop and desktop break-fix services throughout the metro and surrounding areas. Technicians will complete onsite hardware repairs, whole-unit swaps, and peripheral replacements while managing service tickets in real time using the company-provided phone.

Reliable transportation and strong hardware troubleshooting experience are required.

Key Responsibilities

• Perform break-fix repair services on laptops and desktops

• Replace components including:

  • Motherboards

  • LCD screens

  • Hard drives

  • Keyboards

• Complete whole-unit swaps and peripheral replacements

• Troubleshoot hardware and basic software issues

• Close service tickets in real time within the call management system

• Travel throughout the assigned metro territory to customer sites

Required Qualifications

• 1+ years of hands-on laptop and desktop break-fix experience

• Experience diagnosing Dell laptops and PCs

• General understanding of Microsoft applications

• Ability to resolve basic to moderate technical issues

• Must own a reliable vehicle and maintain valid car insurance

• Ability to pass background and drug screening

• Ability to complete required product training

Preferred Qualifications

• Computer building or repair background

• A+ Certification preferred

A+ certification is required by the client. Candidates without certification must obtain it within 90 days of starting employment.

Additional Information

• Dell certifications are required before starting and are provided at no cost to the candidate

• Candidates are not compensated for commuting mileage to and from home

• Workday travel mileage is reimbursed per company policy

• Client and/or government clearance may be required

• Criminal background verification may be required

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