IT Support Specialist

Job Title: IT Support Specialist
Location-Type: NYC onsite
Start Date Is: ASAP
Duration: (contract, perm, etc) 3 Month contract (can extend/convert)
Compensation Range: 44-55$/hr W2
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship .

Job Description:

You'll help ensure people can do their work seamlessly by troubleshooting IT issues, providing clear documentation and training and helping implement modern and secure solutions. If you have a passion for staying ahead of technology trends and ensuring the highest level of security, and take pride in supporting the work of others, we want you to be a part of our team.

Our Environment

The ideal candidate is a well-rounded support specialist: an expert with some of our existing infrastructure and adept at troubleshooting various technical concerns in a fast-paced environment.

We have over 200 employees using Mac computers and Apple and Android mobile devices in an increasingly distributed environment. Devices and services are managed with Mosyle, Okta and Google Workspace. Teams use Google Workspace and Slack for communications and productivity tools alongside many of the modern SaaS products you would expect.

Maintaining the security of our systems, and the privacy of our employees, sources, donors and community, has always been a primary concern. In a heightened environment, we continue to advance our security posture using modern encryption tools and services alongside tools like SecureDrop that help safeguard the anonymity of our sources.

Responsibilities:

• Provide expert-level technical support for end-user workstations for remote and NYC-based employees across the organization, including hardware, software, and network-related issues.
• Support and assist with employee onboarding, ensuring they are equipped with necessary systems knowledge for their roles.
• Assist with regular maintenance on office technology, A/V hardware, and end-user computer systems, including updates, backups, installations, and system optimization.
• Assist with technology life cycle management processes including inventory tracking, procurement, refresh and disposition.
• Document support processes, procedures, and solutions, emphasizing security and best practices.
• Conduct training sessions to educate end-users on the use of modern tools and security measures.
• Stay informed about the latest technology trends and security best practices to recommend and implement improvements.

Qualifications:

• At least 3 years of professional technology end-user support experience.
• Expertise with cloud-first solutions, including Google Workspace, Okta, Slack, 1Password, Mosyle MDM or similar solutions for communication, collaboration and security.
• Strong proficiency in Windows, Mac and iOS operating systems.
• Demonstrated proficiency in troubleshooting hardware, software, and network issues with a security-first mindset.
• Demonstrated ability to exercise good judgment, critical thinking skills and take accountability for outcomes.
• Excellent communication and interpersonal skills, especially when explaining complex functionality to non-technical audiences.
• Experience with Jira Service Management or similar systems is a plus.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Certifications in relevant areas, such as Network or Security , are a plus.
• Ability to travel, if needed, to support our offices in Washington, D.C., Atlanta, Chicago, Phoenix and Berkeley, Calif.