Automotive Service Advisor

Job Description

Job Description

Albany Auto Group is looking for Service Advisors with proven ability to cater to our customers... High earnings potential! Experience with the Audi, BMW or Toyota brand is preferred. Highly motivated and energetic candidates are encouraged to apply! Paid weekly salary plus commissions.

The service advisor is the primary liaison between the service department and our customers. They are responsible for assisting customers with service and maintenance needs and ensuring their continued satisfaction with their vehicles and the dealership.

The primary duties and responsibilities of the Service Advisor include, but are not limited to:

• Greet customers promptly and obtain vehicle information
• Reviewing vehicle repair histories in dealership files and verifying any need for recalls
• Clearly reporting all vehicle symptoms as described by the customer to the technicians
• Promoting the sales of labor, parts, and accessories (up-selling)
• Preparing a complete and accurate estimate of cost for labor and parts, and establishing a payment method and promised time upon work completion
• Monitoring the progress of each vehicle and updating the customer throughout the day
• Verifying that the final invoice reconciles with the work performed on the repair order ("RO")
• Explaining all completed work and charges to customers when they arrive
• Overseeing the delivery of vehicles to the customer after their visit with the cashier
• Participating in factory-sponsored training and programs

Requirements:

• Excellent customer, communication, and interpersonal skills – all in-person and via telephone
• Professional appearance and demeanor
• General product knowledge
• Basic business and math skills
• Valid driver's license with clean driving history, and 3 years of driving experience

The Albany Auto Group is three dealerships - Audi Albany and Northway Toyota in Latham, NY and BMW of South Albany in Glenmont, NY. All three are conveniently located just minutes from the Adirondack Northway or I-787. We proudly serve our neighbors in Albany, Troy, Loudonville, Colonie, Clifton Park, Saratoga, and the entire Capital Region.

Company Description

The Albany Auto Group is three dealerships - Audi Albany and Northway Toyota in Latham, NY and BMW of South Albany in Glenmont, NY. All three are conveniently located just minutes from the Adirondack Northway or I-787. We proudly serve our neighbors in Albany, Troy, Loudonville, Colonie, Clifton Park, Saratoga, and the entire Capital Region.