Delivery Support & Customer Service Coordinator

Delivery Support & Customer Service Coordinator

Location: New York City, NY

Job Type: Full-Time

Compensation: Up to $23.00 per hour

Schedule: Monday – Friday, 9:00 AM – 5:00 PM

Job Summary

HireFrontier is partnering with a client in the home delivery and installation space to find a Delivery Support & Customer Service Coordinator. In this role, you'll be the connective tissue between showroom staff, delivery crews, and customers — keeping routes on schedule, paperwork accurate, and every customer interaction professional and helpful.

Responsibilities

● Serve as a point of contact for delivery and installation teams while they're out completing routes

● Handle a steady stream of inbound calls covering deliveries, installations, scheduling, and general service questions

● Coordinate with showroom staff on delivery appointments, schedule changes, and order concerns

● Check drivers in at the close of each shift to confirm routes were completed and gather needed paperwork

● Prepare and distribute the next day's delivery documentation

● Cross-check invoices against run sheets to verify merchandise was loaded correctly

● Keep internal systems and records accurate and current

● Communicate professionally with customers, drivers, installers, and internal teams

● Troubleshoot and resolve delivery, installation, and service issues quickly

● Juggle competing priorities in a fast-paced, deadline-sensitive setting

Qualifications

● High school diploma or equivalent

● Background in customer service, dispatch, or administrative support strongly preferred

● Strong verbal and written communication skills

● Comfortable managing a busy phone line while staying organized

● Detail-oriented with reliable follow-through

● Proficient with computer systems and data entry

● Able to work independently and as part of a team

● Punctual and dependable in a fast-moving operations environment