Emergency Services Representative

West Seneca, NY. National Fuel. Emergency Services Representative.

FT. Benefits. $27.45- $31.36/Hour.

Closing Date: May 20, 2026

Representative Buffalo

National Fuel is currently seeking Emergency Services Representative for an outstanding career opportunity in our Operations Clerical department located at our Mineral Springs Service Center in West Seneca, NY. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

PRIMARY RESPONSIBILITIES:

Accurately relaying information regarding customer service and emergency situations to employees working in the field using radios or telephones, in a dispatch role. Responding to customer calls regarding gas emergencies. General clerical work including data entry, gathering data and creating reports, maintaining various maps and service line records and operation of office equipment. Candidates must be available to work a flexible schedule that includes evenings, nights, weekends and holidays. Candidates MUST be available to work ALL of the following schedules:

o 7:30 a.m. 4:00 p.m.

o 1:30 p.m. - 9:30 p.m. o 11:30 a.m. - 7:30 p.m. o 4:00 p.m. 12:00 a.m. o 12:00 p.m. 8:00 p.m. o Midnight 8:00 a.m.

This position is an integral part of a 24-hour, 7-day per week operation and schedule changes may occur with short notice

MINIMUM QUALIFICATIONS:

High school diploma or equivalent. Excellent communication and customer service skills. Demonstrate attention to detail, organizational skills, and multitasking are required. Strong Microsoft Office (Word and Excel) skills.

PREFERRED QUALIFICATIONS:

Emergency services background. Experience in a phone center or customer service environment.

COMPENSATION AND BENEFITS:

This is a position within the Companys collective bargaining unit with a starting hourly rate of pay of $27.45, after 6 months $29.26/hr., and 1 year $31.36/hr.

HOW TO APPLY:

The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medicinal or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to [email protected] by May 20, 2026. Attachments with a .docm extension will not be accepted.

Please reference position #26-056NY Emergency Services Rep in the subject line of your email.