Outreach Navigation Team Supervisor

Job Title: Supervisor, Outreach Navigation Team
ONON CFS Adult SPOA
Location: Syracuse, New York - Onsite
Schedule: Full-Time Exempt, 40 hours per week
Compensation: $60,000/year

At CCSI, our  mission  is to activate possibilities and spark change in organizations that put people first. Our vision guides us all in the right direction: a world of communities where everyone flourishes. CCSI is a trusted partner to human-centered organizations. We work with government, education, and non-profit institutions to strengthen their day-to-day operations, build successful teams, plan for the future, and increase their impact. We help organizations rise so communities can flourish. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply.

CCSI is partnering with Onondaga County Adult Mental Health to hire a  Supervisor, Outreach Navigation Team  to join our team of nearly 500 employees.

CCSI is contracted by the Onondaga County Mental Health Services Division to provide program management services, including specialized staffing. CCSI seeks a talented Supervisor for the System of Care (SOC) Outreach and Navigation Team to contribute their expertise in providing essential business services to our provider organizations and customers. As a member of the Adult Behavioral Health Outreach and Navigation Team, and partner of the Onondaga County DCFS, the Supervisor serves provides oversight and coaching support to the Team liaisons who serve as the point person for healthcare and human services organizations, law enforcement, social services and the individuals they refer who are identified as high-need, who experienced challenges related to substance use, mental health, criminal justice involvement and barriers to accessing services. This preventative response offers voluntary assistance to high need individuals in the community. The Supervisor is part of a multi-disciplinary service focused management team that assists with coordination of cross-system collaboration and planning to support and strengthen service navigation and outcomes.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Reviewing, processing and assigning community-based referrals to team liaisons.
• Provide supervision and coaching support for liaisons and oversight of the outreach and navigation process.
• Consults with other team members, law enforcement, and community and organization provider staff on complex cases, issues and / or concerns.
  Inputs and maintains records in the designated system within established timeframes.
• Coordinates, participates in, and/ or facilitates/ co-facilitates meetings with community service agencies, professional and natural supports of referred individuals and government units as needed.
• Participates in and assists with the facilitation of team meetings, supervisions, trainings and leadership meetings within the Adult Mental Health and Outreach and Navigation Teams.
• Assist with the design, implementation and evaluation of the Outreach and Navigation Team by gathering, recording and analyzing program specific data. Creating and sharing reports on statistical program data and following through with quality improvement activities and planning.
• Designing and delivering educational and professional development to the Outreach and Navigation Team.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

• BA/BS in Human Services with 2 years of relevant professional experience or equivalent education and work experience in the mental health, substance use, developmental disability and/or criminal justice systems. (see CCSI's equivalency chart)
• Knowledge of community resources/providers.
• Familiarity with mental health, medical, substance use and criminal justice terminology.
• Excellent written and verbal communication and interpersonal skills.
• Experience working with individuals with disabilities.
• Individuals with lived experience in the mental health, substance use and/or criminal justice systems encouraged to apply.

ADDITIONAL REQUIREMENTS:

• Ability to satisfactorily complete required background screenings: criminal and driving.
• Culturally responsive to the population being served in the development, design, monitoring, evaluation and/or implementation of programs and services.
• Be able to work flexible hours to accommodate meeting schedules.
• Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.
• Valid Class D New York State Driver License and access to a motor vehicle insured with $300,000 liability coverage to meet transportation requirements of the position.

 
At CCSI, you’ll enjoy

• Market-competitive compensation · An award-winning Wellness@Work and employee benefits program.
• An organization that is committed to racial equity and anti-racist practices.
• Continuous professional development opportunities.
• A voice in shaping CCSI’s ever-evolving diverse company culture.

We Are CCSI !

For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal.

At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.