Automotive Service Advisor (Dealership Experience Required)

Basil Family Dealerships is looking for an experienced Service Advisor to join our family-like work environment! As a Service Advisor you are the liaison between the customer and the technician. This customer facing position is a great opportunity to further your career in the automotive industry while earning the pay you deserve and receiving awesome benefits! Come join the Basil family, a company that truly cares and appreciates their team! Apply Today!

Position: Automotive Service Advisor

Location: Basil Ford of Niagara Falls - 6980 Niagara Fls Blvd, Niagara Falls, NY 14304

Service Advisor Compensation: $40,000-$110,000 (based on knowledge and experience)

Schedule: Full Time

The Service Advisor serves as the primary point of contact between customers and the service department. This role involves understanding customer needs, advising on vehicle repairs and maintenance, and ensuring that all work is performed efficiently and to the highest standards. The Service Advisor plays a crucial role in delivering exceptional customer service and driving repeat business.

Responsibilities:

Customer Interaction:

• Greet customers promptly and courteously, both in person and over the phone.
• Listen to customer concerns and gather detailed information about vehicle issues and maintenance needs.
• Clearly explain the recommended services and repairs, providing accurate estimates for labor, parts, and time.
• Service Coordination:
• Schedule service appointments and coordinate with the service team to ensure timely completion of work.
• Maintain clear communication with customers throughout the repair process, providing updates on the status of their vehicles.
• Review completed work with customers, explaining any additional repairs or services that were needed.

Sales and Upselling:

• Identify opportunities to upsell additional services or maintenance based on vehicle inspection results and manufacturer recommendations.
• Explain the benefits of preventive maintenance and additional services to help customers make informed decisions.

Documentation and Compliance:

• Prepare accurate repair orders by documenting customer information, vehicle details, and the specific services to be performed.
• Ensure all services are documented correctly and that invoices are accurate before presenting them to the customer.
• Stay informed about warranty policies and ensure that any covered repairs are handled according to manufacturer guidelines.

Customer Satisfaction:

• Resolve any customer concerns or complaints in a professional and timely manner.
• Follow up with customers after service to ensure satisfaction and encourage repeat business.
• Participate in customer satisfaction initiatives, such as follow-up calls, surveys, and loyalty programs.

Collaboration:

• Work closely with technicians to ensure accurate diagnosis and efficient service delivery.
• Communicate with the parts department to ensure timely availability of necessary parts.

Requirements:

• Experience working as a Service Advisor in a dealership preferred
• The ability to problem solve, communicate effectively and work in a team setting

Valid Driver License is required
You must be able to successfully undergo a background check, drug test and physical within NYS standards.

Basil Benefits:

• Paid Time Off (PTO)
• Paid Holidays
• 401k with Employer Match
• 3 Health insurance plans to choose from
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Employee Social Events

CLICK HERE for more Basil Dealership career opportunities in WNY!

The Basil Family Dealerships are a proud EOE.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our dealerships stronger. If you share our values and our enthusiasm for the automotive industry, we encourage you to explore a career at Basil.