Associate Director, Client Service + Strategy

We have an immediate, full-time opening for an Associate Director, Client Service and Strategy who is interested in joining our outstanding, multi-disciplinary team.

About Us

Based in New York City, Coefficient Health is a full-service agency team designed to be more like the commercial leaders we partner with. In the pharmaceutical and biotech industries, we understand that driving change effectively requires expertise in more areas than ever and the ability to integrate that knowledge across teams. Our multidimensional talent has diverse capabilities and experiences at every level. Acting as a complement, we challenge client’s thinking, translate their vision, and execute with innovation and excellence to help them multiply their efforts. As their organization and brands evolve, we scale to provide the support they need from pre-commercial to LOE. Our promise to clients is this: at Coefficient Health, we solve for you. So together, we can solve for more.

About You

Are you a dynamic, smart, and solutions-driven professional with a unique blend of client services and strategy expertise? Do you combine strategic thinking with an action-oriented mindset? Do you contribute to program delivery and cross-functional collaboration to move work forward? Can you take responsibility for your projects and deliver precise, accurate results? Do you thrive in a hybrid role where client services meet strategy, and your collaborative spirit fosters a team-oriented environment driving collective success?

Candidates must have pharmaceutical advertising or marketing experience.

Primary Responsibilities

As an Associate Director of Client Service and Strategy , you will support client relationships and contribute to the successful execution of strategic programs. This hybrid role includes account management and active involvement in strategic discussions, in partnership with senior leads.

Your responsibilities will include:

Client Service and Strategic Sensibility

• Act as a key client contact with strong service orientation and emerging strategic instincts.
• Partner with senior leads to interpret business priorities and participate in crafting recommendations.
• Ensure strategic alignment across assigned deliverables and respond to shifts in client direction with clarity and agility.
• Review project materials through a strategic lens, collaborating with Solutions and project leads to maintain continuity across Brand and DSE.
• Contribute to project planning and lifecycle execution.

Internal Team Collaboration and Oversight

• Manage and mentor a small team or group of junior team members.
• Support resource planning and delegation to maintain efficiency and delivery excellence.
• Provide developmental feedback and facilitate learning opportunities for junior team members.

Multi-Indication / Rare Disease Project Support

• Navigate complexities in multi-indication disease states with guidance.
• Assist in aligning team delivery with client expectations and agile processes.
• Contribute to fostering strong, direct lines of communication with clients.

Strategic Alignment

• Business Insight : Understand clients’ businesses and identify ways to add value.
• Brand Objectives : Support strategy development and ensure alignment with brand goals.
• Campaign Execution : Assist in executing integrated campaigns for HCP and patient audiences.

Management and Execution

• Team Support : Contribute to the leadership of cross-functional teams executing launch and brand programs.
• Project Execution : Help manage campaign development across digital and traditional tactics.
• Operations : Support the development of project scopes and ensure tactics are completed on time and on budget.
• Entrepreneurial Spirit : Maintain a solution-oriented, collaborative, and proactive approach.

Team Development

• Coaching and Growth : Provide feedback and guidance to junior team members.
• Professional Development : Pursue growth opportunities and support the professional development of your team.

What’s In It For You: You will work closely with senior leaders and founding partners. You’ll be part of a team of smart and friendly people. You’ll be trusted with responsibility, presented with challenges, and given the opportunity to grow quickly.

This position offers competitive pay with benefits based on experience and qualifications.

• The salary range for this role is $145,000–$200,000 per year
• The salary range provided represents what a potential hire may expect to earn in this role at Coefficient Health. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at Coefficient Health, and we encourage you to apply if this range falls outside of your expectations.

Desired Skills + Experience

We seek highly motivated individuals with a track record of success who bring curiosity, determination, and creativity to our work. You should have:

• Agency Experience : 6–8+ years in healthcare/pharma advertising or marketing, preferably in an AOR setting.
• Industry Knowledge : Understanding of U.S. healthcare communications, promotional regulations, and brand dynamics.
• Launch & Integrated Marketing Exposure : Experience with launch initiatives and/or patient and HCP marketing campaigns.
• Digital Competency : Familiarity with digital-first tactics, UX/UI principles, and performance measurement.
• Self-Starter and Collaborator : Comfortable working independently and within cross-functional teams.
• Education : A university degree is required; an MBA is a plus but not required.
• Strong Communicator : Excellent communication and presentation skills.
• Location & Travel : Must be NYC-based or nearby, available on-site Tuesday to Thursday, and open to travel as needed.

Coefficient Health LLC. provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws. The Company complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform our team if you need assistance completing this application or to otherwise participate in the application process.