Communications Manager

Job Description

Job Description

About Us

With 100 million global active users and almost 3 million transactions per day, Klarna is on the way to becoming the world’s favorite way to shop. To help us get there, we’re assembling an unparalleled global talent team—accelerating individual careers, and disrupting entire industries. We’re looking for people ready to achieve the extraordinary and embrace our bold ambitions as we shape the future of payments and fintech. Will you join us?

As a North America Communications Manager at Klarna, you will play a key role in shaping and executing consumer communication strategies that educate shoppers about Klarna’s products, services, and responsible spending tools. You’ll focus on translating complex financial concepts and products into clear, engaging consumer narratives, ensuring that Klarna is positioned as a trusted, everyday shopping and payments partner.

Your responsibilities will include:

• Developing and executing consumer communication strategies that enhance consumer understanding of Klarna’s products and reinforce Klarna as a smart way to pay.

• Owning and driving media relations, proactively pitching Klarna’s product innovations, shopping features, and financial tools to consumer, lifestyle, and business press.

• Crafting compelling consumer messaging, ensuring Klarna’s products are easy to understand and resonate with different audiences.

• Leading Klarna’s product education efforts in-market, working closely with external PR agencies to ensure consistent, high-impact execution.

• Supporting product and merchant launches, shopping tools, and financial education initiatives, ensuring the right narratives reach media and consumers at the right time.

• Monitoring media coverage, consumer sentiment, and industry trends to identify opportunities, mitigate risks and address inaccuracies when they appear.

• Collaborating cross-functionally with product marketing, corporate communications, merchant success teams and leadership to align messaging and ensure accuracy.

• Experienced product communicator with a background in consumer, product, or fintech communications, and a strong grasp of media relations.

• Skilled at simplifying complex product and financial topics into clear, engaging messages that resonate with consumers and the press.

• Culturally aware and tapped into current trends, with a sharp eye for timely, relevant storytelling opportunities and an understanding of how earned media and social media influence each other.

• Strategic and collaborative , balancing business objectives with cross-functional input to deliver impactful communication.

• Curious and adaptable , leveraging data and emerging tools like AI to continuously evolve communication approaches.

• Agency experience working with consumer technology, fintech, payments, e-commerce, or retail products.

• A strong understanding of how to communicate product benefits to consumers in an engaging and digestible way.

• Previous experience managing agency relationships and driving high-quality output.

• Passion for helping consumers make informed financial decisions and get the most out of their shopping experience.

Klarna's Compensation model and Equity Offering
To ensure fairness and maintain global market competitiveness, each role in a specific location has a set base salary. During the recruitment process, we will assess your skills and experience to determine which role is the best fit for you.
Additionally, you may qualify for our Contribution-Based Reward (CBR) program, which recognizes and rewards significant contributions to our success.

Please include a CV in English.