Bilingual Customer Service Representative - Bengali
We're Hiring: Bilingual Customer Service Representative - Bengali!
We are seeking a dedicated and fluent Bilingual Customer Service Representative to provide exceptional support to our Bengali-speaking customers.
Location: New York, NY
Role: Bilingual Customer Service Representative - Bengali
Work Mode: Onsite
Pay Rate: $20/hr
What You'll Do:
- Handle inbound calls and in-person inquiries regarding enrollment services
- Assist clients with health plan selection and managed care education
- Process enrollment and disenrollment forms accurately
- Support mailroom and clerical tasks as needed
- Maintain accurate and detailed records of consumer interactions
- Escalate issues to the appropriate staff when needed
- Provide Bengali- English interpretation for non-English-speaking clients
- Attend meetings and training sessions to stay current on program updates
Candidate Requirements
Required:
- Must be available to work onsite in New York, NY 10004
- High school diploma or equivalent (college degree a plus)
- Fluency in both Bengali and English (spoken and written)
- Minimum 2 years of experience in customer service or human services
- Typing speed of 35 WPM or higher
- Strong communication, multitasking, and problem-solving skills
- Professional, dependable, and team-oriented
Preferred:
- Experience in a call center or public service environment
- Familiarity with Medicaid, managed care, or other healthcare programs
Ready to make an impact? 🚀 Apply now and let's grow together!
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