L2 PC Technician (NYC)

This is NOT remote position, you must live in NYC area and be able to reasonably commute to office in Manhattan.

PLEASE NOTE: To enter hiring process you must email a pdf resume to [email protected] with subject line L2 PC Tech - YOUR FULL NAME. Only those who submit as requested will be considered.

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Join a Team That Moves Fast, Solves Big Problems, and Knows How to Have Fun

Are you an IT support pro who thrives in a fast-paced environment, loves solving real-world tech challenges, and enjoys working directly with people? If you’re looking for a role where your work actually makes a difference and your team has your back DeepTech Inc. is ready for you.

We’re a trusted NYC-based Managed Service Provider with over 20 years of experience and a reputation for delivering tech support with intelligence, empathy, and follow-through. Now, we’re growing our team and looking for a L2 PC Technician who’s sharp, resourceful, and excited to grow.

What You’ll Be Doing

• Support smart people doing meaningful work—both remotely and onsite from our bright Midtown office and client locations around NYC.
• Tackle everything from password resets and OS updates to advanced network and server troubleshooting. No two days are the same.
• Get fully onboarded in your first 3 weeks with structured training on our systems, processes, and clients.
• Own your ticket queue—manage support requests with clarity, speed, and precision.
• Configure and support MDMs, email services, printers, VoIP systems, VPNs, backups, firewalls.
• Keep documentation clean and communication even cleaner. We value clarity, not just clicks.
• Jump into our on-call rotation (with added pay) and collaborate with your team during department meetings and monthly all-hands (breakfast included).
• Learn constantly. Grow rapidly. Contribute daily.

What You Bring

• 4+ years in IT support roles, ideally in a service desk or MSP setting.
• Fluency in all things Windows,
• Fluency in macOS environments, plus iOS and Android is a plus

Hands-on experience with:

• Google Workspace & Microsoft 365, Azure
• Admin consoles, email migrations, and security best practices
• Basic Server experience (Windows Server 2012–2022, NAS)
• SonicWall and Meraki experience a plus.
• Ticketing/RMM/PSA tools (ConnectWise is a plus)
• Confidence to work independently, the judgment to ask for help when needed.
• A friendly, thoughtful, client-first approach, you know how to talk to people, not just computers.
• Strong organizational skills and a love for clean, thorough documentation.

What We Offer

Benefits You Can Count On

• Cell phone reimbursement
• Commuter benefits
• Medical, dental, vision, life, and AD&D insurance
• 9 paid holidays, plus PTO and sick days
• Employee referral bonuses & EAP access

Real Career Growth

• Training goals tailored to your interests
• Opportunity to work with all the fun tools and learn
• Ability to advance as a senior tech, project lead, or specialist

An Office Culture You’ll Actually Enjoy

• Bright Midtown location with great energy
• Monthly appreciation prizes, with the occasional friendly office dog
• Team breakfasts, chill vibes, and people who support each other

Ready to Apply?

Email your resume to [email protected]
Use subject line: L2 PC Tech - YOUR FULL NAME
Attach PDF version of resume

ONLY APPLICANTS WHO FOLLOW DIRECTIONS OF EMAIL WILL BE ENTERED INTO HIRING PROCESS

Job Type: Full-time

Pay: $75,000.00 - $82,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Ability to Commute:

• New York, NY 10018 (Required)

Work Location: In person