Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Our North America sales organization is seeking to build a diverse, strategic and consultative workforce of world-class relationship leaders, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation.


The Retail Vertical team in US Market Development seeks to advance commerce and strengthen relationships with key retail merchants the Discount & Department Store, Sporting Goods, Mass, Apparel and Luxury categories, while driving value for MasterCard and our customers through developing and articulating MasterCard’s value proposition for merchants in the verticals.


The Director, Account Management for U.S. Market Development is responsible for all things Mastercard within our managed merchant base, including owning the relevant customer P&L’s and driving strategic planning and solution selling, with an emphasis on Services, including SSO, and digital solutions through building and broadening our overall relationships at all levels of the merchant organization.


You will lead business development activities with a focus on select strategic merchants in the Retail vertical, including working with senior/C-level executives to build strong partnerships that support Mastercard's financial and strategic objectives.


Role

• Provide superior strategic account management driven by robust planning and retail knowledge – building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer
• Identify and develop new business opportunities (with both existing and new customers) that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process
• Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships
• Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles
• Develop detailed business cases, including financial analysis/modeling, in support of merchant initiatives
• Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing

All About You

• Bachelor’s degree required; MBA preferred
• Experience in the payments or technology business with exposure to retail issues or experience in the retail business with some responsibility for payments, co-brand, CRM and business development being desirable. Background in business development also relevant
• Demonstrated track record of planning, managing and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy
• Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment
• Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels
• Sound business judgment with established strategic and conceptual thinking and planning skills
• Travel up to 30% may be required
• Location preferred NYC or Purchase, but open to other locations.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

New York City, New York: $190,000 - $304,000 USD

Purchase, New York: $182,000 - $291,000 USD