Service support specialist

In the Service Support Specialist role, you will ensure that customers receive high quality service in a timely manner. This position will work closely with other departments within Sartorius to provide seamless customer support for all product lines and regions. The incumbent will also act as a liaison between customers and internal departments to resolve issues quickly and efficiently.

What you will accomplish together with us:

• Create service center notifications, update status, process parts orders and service invoicing

• Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed

• Review and report on engineer inventory levels

• Work with engineers to cycle count stock and ensure inventory is decremented properly via secure order processing

• Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to installation or maintenance visit

• Interface with end users and the field service organization and communicate all requests, requirements, and issues to the internal organization

• Provide technical assistance and troubleshooting support for Sartorius products

• Work with cross functional teams to identify and implement process improvements

• Involves managing a high volume of email communication on a daily basis in multiple mailboxes

• Other duties as assigned by supervisor

What will convince us:

• High school diploma required, Associates or Bachelors' degree preferred

• Minimum 2 years of work experience in a customer service role

• Strong written and oral communication along with ability to deal effectively with customers in a professional manner

• Strong ability to multi-task and prioritize tasks effectively

• Strong problem-solving abilities

• Experience with field service organizations preferred

• SAP experience preferred

• Proficient in Microsoft Office applications

• Willingness to travel up to 10%

• Identification with our core values: Sustainability, Openness, Enjoyment

Compensation for this position will be a base salary between $24.04 and $28.00 per hour depending upon experience and qualifications.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings

Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules

Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform

Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”

Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.

Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)

Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate

Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [email protected]