VP of Business Strategy & Analytics

Summary

The VP of Business Strategy and Analytics will lead the organization’s enterprise-wide data, analytics, and strategic insights functions. This executive role will be responsible for building and scaling best-in-class business intelligence, analytics, CRM, and data strategy capabilities to drive smarter decision-making, revenue growth, fan engagement and operational excellence.

This role will oversee a team spanning data analytics, CRM and business solutions. This role will partner closely with senior leadership across finance, accounting, ticket sales & service, corporate partnerships, and marketing.

Duties & Responsibilities

• Lead strategy and analytics team to ensure processes and technology align towards impactful results
• Drive business strategy, consumer research and insights and analysis initiatives
• Work closely with appropriate stakeholders to develop vision, strategy, goals and objectives for the strategy and analytics team
• Lead efforts to develop advanced predictive models to increase revenue through predictive buying, cross sell/upsell and renewal forecasting
• Oversee ongoing analysis of marketing investments and ROIs for product, category and audience segmentation performance across all channels
• Proactively identify opportunities for new reporting, analytics, and research methodologies and best practices; design strategic service offerings and approaches that will demonstrate value and deliver business results
• Interpret multiple data sources for insights to inform strategic planning and tactics to drive the business
• Collaborate with cross-departmental leaders to translate data into actionable consumer stories and strategic and tactical recommendations
• Maintain upmost confidentiality
• Other duties or projects as assigned

Minimum Qualifications for the Position

• Proven leader with at least 10 years of experience in Business Intelligence, Data Strategy or Analytics; preferably with sports, entertainment or media industries
• Bachelor's degree in Business, Analytics, Computer Science or related field; Masters or MBA is preferred
• Deep knowledge of CRM, ticketing platforms, marketing analytics, pricing models and sponsorship valuation frameworks
• Experience with advanced analytics tools (SQL, R, Python), data visualization platforms (Tableau, Power BI, etc.) and CRM systems (KORE)
• Demonstrated success in building, scaling and managing high-performing analytics teams
• Ability to work non-traditional hours including nights, weekends and holidays as needed

Critical Competencies

• Business Acumen – ability to perform with insight, acuteness and intelligence and communicate to both technical and nontechnical audiences; provide exceptional attention to detail
• Decisiveness - willingness to make difficult decisions in a timely manner; a true collaborator with the ability to influence
• Forward thinking – anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies
• Establishing focus – the ability to develop and communicate goals in support of the business’ mission; ability to manage and prioritize multiple projects
• Manage change – demonstrating support for innovation and for organizational changes needed to improve the organization’s effectiveness; helping others to successfully manage change
• Global Perspective – ability to see the “big picture”

Compensation

• This role will pay between $150,000 - $180,000 annually. This position will be eligible for a discretionary bonus. Note: Wages will be determined based on factors such as candidate experience, qualifications, skill set and internal equity.

Benefits & Incentives

• Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid short term and long term disability
• Investments: 401(k) with employer matching; annual discretionary defined employer contributions
• Paid Time Off: Vacation, Sick, Volunteer and Diversity days
• Sabres Experience: (up to 4) complimentary tickets to Bufalo Sabres, Buffalo Bandits, Rochester Americans when available
• Wellness: Annual health and wellness offerings including but not limited to lunch and learns, fitness classes, wellness fair, and challenges
• Sabres Family: many annual social events for employees and families to enjoy, including various holiday parties and activities. DEI Committee and annual initiatives, ERG (Employee Resource Groups), community volunteer opportunities and more

Hockey Western New York, LLC is an Equal Opportunity Employer