Hybrid Call Center Representative $18/HR - IMMEDIATE HIRE

IMMEDIATE OPENING FOR CALL CENTER REPRESENTATIVE $20/HR

HYBRID SCHEUDLE OFFERED

LONG TERM JOB OPPORTUNITY WITH ROOM FOR ADVANCEMENT

ALBANY, NY

$20/HR

MONDAY - FRIDAY 9AM-6PM

Qualifications:

• 2 years call center experience
• Microsoft Office proficient
• Excellent communication skills

We are contracted with the Department of Health, fielding calls from all Medicaid Providers within the state of NY. We handle an inquiries when it comes to enrollment into the Medicaid system or billing inquires for the providers.

Responsibilities:

- This customer service position will respond to provider inquiries that have been directed to the CSC Call center. Designated call center staff will be available to offer telephone assistance to providers in their use of online business applications that support claims, eligibility, web enabled self services and technical related inquires.

- Position requires the recording, tracking and monitoring of call information on the nature of the issue and resolution of the inquiry via the call tracking/CRM application. This includes tracking and monitoring open tickets for proper follow, assignment and escalation as required. All inquiries will be supported through an extensive training program including documentation consisting of established procedures, scripts and knowledge content.

- Processes customer requests by using various tools and technologies including desktop faxing, web self help and support of the IVR. This includes the dissemination of faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

This is a Contract to Hire position based out of Albany, NY.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Albany,NY.

This position is anticipated to close on Jul 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.