Senior Director of Strategic Communications & Change Management

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers . Each year, we protect more than 20 million travelers worldwide, making sure we’re there every step of their journey with proactive care, personalized cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

The Opportunity

As we embark on a multi-year global transformation journey, we're looking for an experienced communications leader to shape our enterprise narrative, drive organizational change, and help our people navigate the future with clarity, confidence and purpose. This is a high-impact global leadership role where you'll partner with senior executives to develop and deliver strategic communications and change management initiatives that align leaders, engage employees, and strengthen our external voice.

What you’ll be doing:

• You'll define and lead the strategic narrative that supports Zurich Cover-More's global transformation journey, ensuring alignment with our vision, priorities and business objectives.
• You'll partner with senior leaders to translate complex business change into clear, compelling and engaging communications.
• You'll design and deliver enterprise-wide communication and change management strategies that drive understanding, adoption and measurable business outcomes.
• You'll oversee integrated communication plans, roadmaps and calendars, ensuring messaging is coordinated, sequenced effectively and aligned to the broader transformation agenda.
• You'll create and refine high-quality communications content, including leadership messaging, strategic updates and change communications.
• You'll work closely with Marketing, Brand and key stakeholders to ensure a consistent voice across internal and external communications.
• You'll advise and prepare senior leaders for high-profile communications, media engagement and critical business moments.
• You'll identify opportunities to leverage AI and emerging technologies to improve communication effectiveness, efficiency and scale.
• You'll build and lead a high-performing communications team, developing capability and creating an environment where people can thrive.
• You'll strengthen organizational change capability by introducing frameworks, best practices and ways of working that support successful transformation.
• You'll monitor industry developments, emerging risks and external trends to inform proactive communication strategies.
• You'll act as a trusted advisor to senior stakeholders, influencing decisions and driving alignment across a global organization.

What skills and experience you’ll bring on this journey:

• You'll have extensive experience in strategic communications within large, complex organizations, ideally operating through significant transformation.
• You'll bring a proven track record of leading communication and change strategies for large-scale, multi-year transformation programs.
• You'll be highly skilled at building credibility with executive stakeholders and influencing at the most senior levels.
• You'll have exceptional writing, editing and storytelling capabilities, with the ability to craft compelling narratives from complex information.
• You'll demonstrate strong change management expertise and a history of delivering measurable adoption and engagement outcomes.
• You'll possess outstanding project management skills and a passion for using AI-enabled tools and innovative approaches to enhance communications delivery.
• You'll ideally have experience working across global, matrixed organizations and collaborating with stakeholders across different regions and cultures.

• You'll bring at least 12 years' experience in strategic communications, preferably within financial services or another highly regulated industry.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travelers, at every step of their journey.

Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth . This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion . We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Apply today and let’s go to great places together!

At Zurich Cover-More, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed base salary range for this position is $200,000 - $250,000.

Internal applications close EOD 12th August 2026.