Customer Service Representative Bilingual

Job Description

Job Description

Job Description

The J.R. Orenstein Agency is seeking a bilingual (English/Spanish) Rock Star to join one of the top-performing State Farm agencies in the country! You will be responsible for generating results by helping customers with their Home & Auto insurance needs, as well as Life & Disability Insurance. Through helping customers, you will also be responsible for assessing cross-selling opportunities in order to decrease exposures and provide better protection.

We are looking for empathetic, self-driven individuals who are ''A'' players and want to make a great living! Our work environment is fast-paced, upbeat, and results-driven. Experience in the industry is not necessary but experience with a CRM and over the phone sales is crucial. Our training and resources are top-notch and if you have what it takes, we will take care of getting you up to speed. Your main goal will always be to put the prospect's best interest first in order to properly protect them. If you are looking for a career on a high-performing team that cares about people, we want to talk to you!

Starting Compensation Range: $60,000.00 - $85,000.00 per year

Responsibilities

Achieve sales goals and measurables by identifying sales opportunities inside the book of business.

Ensures that the J.R. Orenstein Agency review process is used on customer calls.

Perform policy reviews with current customers.

Active outreach to current customers as well as past customers and people that have been quoted in the past.

Solve underwriting and inspection issues that arise.

Provide service to current customers.

Manage pipeline through company-provided systems and follow up accordingly.

Demonstrate competency and knowledge of new products & rules for our industry.

Requirements

Highly Motivated : You thrive when working towards goals and are driven to achieve success.

Ambitious: You have a strong desire to grow and excel in your career.

Confident and Assertive : You’re comfortable reaching out to potential clients and can effectively communicate your ideas.

Action-Oriented : You focus on getting things done and making things happen.

Tech-Savvy : You’re quick with computers, adaptable to new software, and efficient in managing data and processing information.

Bilingual : Must be fluent in Spanish & English