Guest Relations Associate - Ritz Carlton NoMad

Job Title: Guest Relations Associate
Reports To: Guest Relations Supervisor
Department: Operations - FOH
Employment Type: Hourly, Non-Exempt
Salary Range: $22.00 - $25.00 per hour, based on experience

About José Andrés Group
José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Position Summary
The Guest Relations Associate serves as a key point of contact for guests, ensuring a seamless and positive experience from initial inquiry through reservation and follow-up. This role manages reservations across multiple platforms, maintains accurate guest information, and supports revenue goals by optimizing booking opportunities within capacity guidelines. The position acts as a liaison between guests and internal teams, communicates restaurant offerings, and proactively identifies solutions to meet guest needs. Additionally, the role supports administrative functions and requires strong organization, communication, and problem-solving skills in a fast-paced environment.

Key Responsibilities

• To be an agent of hospitality and seek every opportunity to help guests have a positive experience
• Respond to reservation requests, confirm reservations and handle guest communication through email, Open Table and phone.
• Ensure that guest information is accurate, up to date and recorded properly.
• Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.
• Liaise between guests and with host and management teams in person, via phone and Open Table.
• Route large group reservations and event requests to appropriate team members to follow up
• Provide guests with information about restaurant concepts and special menus or events.
• Proactively offer alternatives in order to capture business.
• Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.

Skills & Conditions

• 1-2 years of applicable experience.
• Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.
• Ability to take direction and work in a team environment and to work calmly and effectively under pressure.
• Must have problem-solving abilities, be self-motivated, and be organized.
• This position will spend most of the time seated at a desk.
• Must be able to sit and exert well-paced mobility for up to 8 hours in length.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
• Talking and hearing occur continuously in communicating with guests, supervisors and other employees.
• Requires manual dexterity to use and operate all necessary equipment.

In Return, We Offer You

• Competitive compensation and performance-based bonus opportunities
• Comprehensive health & wellness benefits
• Retirement savings plans
• Employee dining discounts
• Growth in a values-driven, award-winning hospitality group

Equal Opportunity Employer
José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.