Physician Support Specialist

Shift : Monday to Friday (10:00am - 6:30pm) & Saturday (8:00am - 4:30pm) with a day off during the week (employee's choice)

Job description

Job Title: Physician Services Coordinator

Reports to: VP Operations

FLSA Status: Non-exempt, hourly.

Job Summary

The Physician Services Coordinator is an assistant to the LHR Radiologists. The employee interacts closely with radiologists throughout the day monitoring queues and assigning cases. The employee communicates with the Technical and Clerical Teams to ensure that exams are read in a timely manner. This employee is also the liaison to the Marketing Team and the referring physician community to expedite same day reads.

Essential Duties and Responsibilities

• Assist radiologists, as needed.
• Assist Medical Director, as needed.
• Assist VP of Physician Resources & Development, as needed.
• Monitor Dashboard (unread exams). Assist in resolving issue so exam can be read.
• Monitor chairs throughout the day.
• Open/close chairs, redistribute cases.
• Assign phantom credits, as needed.
• Prepare daily pre-fetch for mammography.
• Monitor WC/No Fault pending cases and re-distribute daily. Assign over-reads, as needed.
• Work with radiologists to expedite addendums.
• Follow-up on text, email, spark and patient portal messages. Assign cases to “stat” readers.
• Work with Marketing Teams to get older cases read.
• Work with Team Leads/ICMs to clear yellow stickers so exams can be read.
• Prepare Monthly Days Worked Spreadsheet for Business Development.
• Back-up to Qgenda Monthly/Daily and Call Schedules to include PTO requests.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

• High school diploma or general education degree.
• Excellent oral and written communication skills.
• Ability to read, write, and comprehend medical terminology.
• Willingness to learn specific processes and terminology.
• Work independently with minimal supervision.
• Extremely organized and detail oriented.
• Ability to apply common sense understanding to carry out detailed and sometimes complex written or oral instructions.
• Outstanding customer service skills with both internal and external customers.
• Strong ability to interface with all levels of individuals.
• Demonstrate high level of confidentially and professionalism.
• Follow HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Complete job responsibilities in a quality and timely manner.
• Ability to sit for long periods of time.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Consistently adheres to the time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing. Visual acuity to read computer screens and written materials. Also, must be able to lift over 50 pounds, occasionally. All employees are to assist and participate as members of a lift assistance team (for special accommodation patients or any patient requiring assistance onto a table or equipment placement) to initiate or complete an exam or procedure.

Working Environment

Representatives work in a medical office setting with low to moderate noise level.

ACCOMMODATIONS
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.