Guest Relations Manager

Eleven Madison Park is a fine dining restaurant overlooking Madison Square Park in New York City. Originally opened in 1998 as a French brasserie, the restaurant has been led by Chef Daniel Humm since 2006 and owned by his hospitality group since 2011. Under his leadership, Eleven Madison Park has continually evolved in both cuisine and guest experience, earning accolades including four stars from The New York Times and three Michelin stars.

The desire to reinvent and push the boundaries of fine dining remains at the heart of Eleven Madison Park. Our team approaches the work with respect for the craft — expressed through the precision of our cooking, the elegance of our service, and the care we bring to every detail of the guest experience.

Direct Reports:

• Maitre D’
• Host
• Kitchen Tour
• Dreamweaver

Duties and Responsibilities

• Responsible for the work flow of reservations Overseeing Maître D’ confirmation emails, reservations release, pre-service meetings and service at the front door.
• Support Reservation Manager with maintaining and maximizing reservation book design while maintaining service
• Responsible for daily floor plans, line-up notes, and other preservice necessities
• Scheduling of guest relations team
• Liaise with team from reservations software, Tock

Service

• Oversee all aspects of service, including those in the dining room, bar, and private dining rooms
• Maintain a focus on the front door and guest relations team
• Uphold all standards of the restaurant, service, appearance, and conduct
• Coordinate training as needed and work with management team to develop newly hired employees

Qualifications

• Strong background in a prior guest relations or service
• Past Maître D’ experience at a high caliber
• Experience with reservations platforms and facilitating seating of a reservations book
• Knowledge of the New York City restaurant scene and important food critics in the industry
• Passion for food and the hospitality industry

The job description above does not list each and every job responsibility of the Guest Relations Manager. Other duties and responsibilities may be assigned as necessary.