Bloomingdale's Shop Manager - Aqua, Full Time - 59th Street
- Day-1 Medical, Dental, Vision Benefits for eligible colleagues
- Competitive Pay
- Paid Time Off
- Flexible Holiday Time-Off & Flexible Scheduling
- Instant access to earned wages with PayActiv
- Enhanced benefits: pet, home & auto insurance & more
- 401(k) plan options available
- Bonus earning opportunities
- Growth potential opportunities
- Employee Discount at Bloomingdale's & Macy's Stores
- Require and deliver a customer experience ready environment
- Partner with Visual team to ensure mannequins are updated and in line with directives and coordinate product knowledge seminars, events and floor moves
- Oversee recovery/maintenance activities and partner with operations teams to ensure markdowns are ticketed correctly and merchandised on sale racks; and, that markdowns, RTV's, Re-tickets, and signage are organized and executed on a weekly basis
- Anticipate arrivals of new merchandise and coordinate placement
- Hold the team accountable for delivering an approachable, energetic, style conscious and fun shopping experience through customer centric behavior and visual/merchandise presentation
- Interact with customers (beyond area of responsibility when necessary) being a champion for Loyallist, managing traffic, addressing issues and seeking feedback on shopping experience
- Contributes to store experience through modelling leadership presence
- Work with Associates and Specialists to share selling strategies and improve clienteling; ensure they are building their b-Connected file and calling customers to come in for events and new deliveries
- Review promotional calendar and Buying Office's weekly email with Specialists and Associates on a weekly basis to ensure proper event preparation and client outreach
- Track event presell and sales to partner with GSM or BM to set goals
- Review department markdown rate vs. the total company with Specialists to understand the importance of regular price selling
- Actively participate and represent the department in supporting total store priorities
- Share ownership of store family behavior, performance and engagement; communicating team developmental and performance opportunities with BM/GSM
- Validate effectiveness through achievement of key metrics
- Understand department's business trend vs. Plan/ LY
- Use customer feedback to drive business
- Communicate frequently with the TAMM/Buying Office to identify best/worst sellers, voids in assortment, stock levels and call-outs regarding product fit, quality and pricing
- Develop and motivate available, informed and elevated sellers
- Ensure all associates are knowledgeable about brand, best-sellers, fit, and trends through monthly product seminars
- Review new deliveries with team
- Use rallies/department meetings to communicate business driving/procedural information
- Model and coach to Bloomingdale's visual, merchandising of new receipts/selling floor, and Net Promoter Score(NPS) standards
- Observe, coach and role model customer centric selling behaviors on the floor, in fitting rooms, and in stock areas
- Champion use of technology 100% of the time
- Optimize Omnichannel selling tools: tablet look books, store to door, Pick at POS, b-connected, MPOS, etc.
- Educate Associates to elevate client experience by building relationships when warranted and leveraging all store services
- HS Diploma or equivalent
- Able to easily engage in conversation.
- Social ease and quick response to customer needs and inquiries.
- Able to maintain composure in difficult situations.
- Detailed oriented about product knowledge.
- Able to communicate effectively with customers, peers and management.
- Basic math functions to operate register, handle money and make change.
- Able to use a calculator.
- Able to work independently and as part of a team in a learning environment.
- Able to use and navigate multiple technological devices.
- Ability to sell and build a sale through conversational interaction.
- Enjoys meeting and interacting with customers; demonstrates strong interpersonal skills.
- Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.
- Position requires prolonged periods of standing/walking around store or department.
- May involve reaching, crouching, kneeling, stooping, climbing ladders and color vision.
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
- Frequently lift/move up to 25lbs.
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