Front of House Manager

Established in 1987, Docks Oyster Bar specializes in bringing the freshest seafood to Manhattan. Located in the heart of midtown, the expansive bar and tables lining the windows of 3rd Avenue and 40th Street further creates a timeless New York atmosphere. We pride ourselves on our well prepared food, outstanding service, great wine list, and unforgettable ambience to keep guests coming back time and time again.

The Opportunity

The Front of House Manager is responsible for supporting the General Manager and managing the FOH teams to ensure excellent service and hospitality, financial success, compliance with company policies, as well as team safety and well-being.

What You’ll Be Doing

• Actively cultivate and maintain strong, caring relationships with guests, vendors, staff, and neighboring businesses
• Ensure that all Dock's policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis
• Guide guests through the food and beverage menu, ensuring all Dock's steps of service are performed
• Maintain and update knowledge of Dock's food and beverage menus to educate FOH teams and guests
• Open and close the restaurant
• Control inventory for restaurant operation supplies
• Act as a role model for all FOH teams and continue to coach, mentor and guide the FOH teams
• Acts as a cultural and brand ambassador for Dock's
• Build and maintain a high-performance team and be involved with the hiring process.
• Responsible for building the FOH teams schedules
• Ensure that the FOH teams are completely trained and knowledgeable in all aspects of service
• Promote continuing education to the existing staff, and plan opportunities for continued education
• Actively strive to ensure that Dock's remains compliant with all local, state, and federal employment laws and Department of Health standards
• Perform various financial activities, such as cash handling, tip pool entry, and payroll

Requirements:

• At least 5-7 years of restaurant management experience in an upscale restaurant
• Bachelor’s Degree, Certification in Hospitality, or relevant experience gained from time on the job
• Fluent in both written and spoken English
• Ability to stand for extended periods of time
• Ability to reach, bend, stoop and frequently lift up to 50+ pounds
• Ability to work nights, weekends and holidays, and variable schedule per the needs of the business

Dock's is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.