HVAC Manager With Established Home Services Organization

HVAC Service & Maintenance Manager
Location: Rochester, NY
Compensation: $100K base + $25K–$50K performance bonus potential (up to $150K OTE)
Reports to: General Manager
Type: Full-time | High-Ownership Role | Mission-Critical Leadership
Sector: Commercial HVAC Services

About the Company
This is a high-growth, private-equity-backed HVAC and plumbing services firm on a rapid trajectory — scaling from $3.2M to $11.2M revenue in just one year, with a $15M+ forecast for next year. Following a greenfield start, the company has successfully integrated five acquisitions (three HVAC, one plumbing, and one pending) into a unified operation. The culture is team-first, gritty, and built on trust, performance, and real opportunity.

The Opportunity
This is not just a middle manager role. You’ll lead a department that accounts for 80% of company revenue and directly impact operational success, employee retention, and customer satisfaction. You'll be empowered to build a team, enforce standards, and create a culture of both excellence and care. Think: “Company First Sergeant” meets small business GM-in-training.

If you’ve led soldiers or NCOs, balanced mission and morale, and want to apply that leadership in a fast-scaling business — this is your shot.

What You’ll Do

Team Leadership & People Management

• Lead a team of 11 HVAC service techs (growing to 15+ by EOY 2026)

• Supervise one field supervisor as your right-hand lead tech

• Foster a team culture that blends accountability with care and camaraderie

• Act as a coach, leader, and escalation point for both operational and personal issues

• Manage performance, development, and hiring for your department

Operations & Service Excellence

• Own the P&L for your department and meet monthly revenue targets

• Schedule and coordinate all HVAC service and maintenance work

• Manage response times, technician productivity, and service KPIs

• Step in as the face of the company for escalated customer issues

• Lead with a field-first mindset — expect to be on call and hands-on when needed

Culture & Growth

• Be a unifying force across newly integrated legacy businesses

• Help set the tone as the business scales from startup to regional leader

• Work closely with the General Manager and senior leadership on process improvement, strategic growth, and customer satisfaction initiatives

You’d Be a Great Fit If You Have:

• 5–15 years of leadership experience, ideally in high-responsibility roles (military, trades, ops, logistics, etc.)

• A reputation for both tough love and trust — you hold people accountable and make them better

• Experience managing frontline teams (8–20 people) in dynamic environments

• Comfort owning financial performance (P&L exposure is a plus)

• Strong interpersonal skills: you know your team’s names, their kids’ names — and you still hit your numbers

• A bias for action and the humility to learn an unfamiliar industry quickly

Nice to Have:

• Trades background or familiarity with HVAC/plumbing (not required)

• Experience leading NCOs, platoons, maintenance teams, or blue-collar crews

• Rochester roots or willingness to relocate to the area (relocation support available)

• Comfortable working 7:30–5, with after-hours support as needed

Why Join Us

• Own one of the most impactful departments in a high-growth business

• Work with a veteran-friendly GM who values leadership over technical expertise

• Step into a leadership culture that feels like a post-military team — high care, high standards

• Get hands-on exposure to business leadership, operations, and strategy

• Clear upward mobility: prove yourself here, and more opportunity will follow

Interview Process

• Round 1: Video or in-person interview with GM

• Round 2: Panel interview (GM + senior leaders)

• Final Round: On-site visit at Rochester facility

MilSpec Talent is a boutique headhunting firm that helps our clients get connected with top talent in the industry. We work with mid-career, industry-experienced Veterans with 3-15 years of proven success in the private sector. For our contingency recruitment partners, we provide this value with minimal risk.