Senior director customer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Senior Director, Customer Value and Insights and you will and you will be responsible for guiding the direction, development, and execution of value-based marketing initiatives across the company’s in vitro diagnostics (IVD) portfolio. This role is responsible for creating compelling value narratives, sales-enabling tools, and evidence-based messaging that demonstrate the financial, operational, and clinical benefits of the company’s solutions. The ideal candidate is a visionary thinker and proven leader who can translate complex data into clear, customer-relevant insights that influence purchasing decisions and strengthen competitive positioning.

Your Role

• Value Narrative Development: Create compelling, data-driven value stories, models, and tools that quantify financial, workflow, and clinical benefits, supported by ROI analyses, case studies, and publications.
• Strategic Direction: Shape and drive the global operational value insights strategy, aligning with business growth priorities and positioning the IVD portfolio as a driver of efficiency, cost savings, and improved outcomes.
• Market & Customer Insights: Anticipate healthcare trends, clarify needs across customer segments (lab leaders, hospital administrators, ministries of health, etc.), and translate these insights into differentiated value propositions tailored to decision-makers.
• Sales & Commercial Enablement: Build and deploy sales applications, cost-of-ownership calculators, and structured frameworks that demonstrate site-level and system-wide impact; codify insights into powerful enablement materials, train regional sales and marketing, and equip field teams to effectively engage C-suite leaders.
• Evidence Generation & Storytelling: Develop customer-centric proof points, external communications, and thought-leadership content for digital, PR, and influencer channels to strengthen market credibility
• Cross-Functional Collaboration: Partner with Commercial, R&D, Medical, HEOR, and Product Marketing teams to align messaging, develop case studies, coordinate user acceptance testing, and embed operational value across initiatives.
• Team Growth & Development: Guide and partner with a cross-functional team to exchange insights, learn together, and collaboratively shape initiatives that deliver value-based marketing impact.
  
  

Your Expertise

• Proven success in creating and quantifying value propositions that highlight the clinical, operational, and financial impact of solutions relative to competitive offerings.
• Experience managing software vendor relationships, especially for tools and applications that drive sales enablement.
• Skilled in developing customer case studies, proof points, and evidence-based materials.
• Strong ability to build and maintain relationships across a wide range of internal and external stakeholders.
• Creative and inclusive thinker with the ability to identify new opportunities, approaches, and solutions when developing programs or addressing challenges.
  
  

Skills And Competencies For Success

• Experience: 10+ years in commercial healthcare roles, preferably laboratory diagnostics; 12+ years in marketing, strategy, health economics, or value-based roles a plus. Experience in both Global and Country Marketing roles is advantageous.
• Expertise: Deep knowledge of hospital and reference lab operations, healthcare economics, and market access dynamics; prior med-tech or laboratorian experience preferred.
• Value Development: Skilled in creating and communicating operational, clinical, and financial value propositions, with experience in ROI modeling, evidence generation, and customer-facing tools.
• Leadership & Collaboration: Proven ability to lead cross-functional initiatives, influence executives, and work effectively across a global matrix; track record of mentoring and guiding teams.
• Skills: Strong communication, presentation, storytelling, analytical, and problem-solving skills; collaborative mindset; proficiency in Microsoft 365 applications.
• Sales Enablement: Experience developing and implementing sales training programs.
• Education: Bachelor’s in business, life sciences, engineering, or related field; MBA preferred.
• Attributes: Innovative, strategic thinker able to envision opportunities, drive results, and deliver value in complex environments.
  
  

Who we are : We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The Annual Base Pay For This Position Is

Min $167,700 - Max $251,500

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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