HVAC Operations Manager
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Implement and maintain best operational practices while continuously seeking improvements to increase efficiency and meet budgeted gross margins.
- Oversee labor allocation, vendor agreements, fleet, inventory, and facility operations to protect company assets and control costs.
- Lead all safety-related efforts, including OSHA compliance, training, incident tracking, and corrective actions to maintain a safety-first culture.
- Ensure all licensing, permitting, and code requirements are met and documentation is accurate and current.
- Recruit, train, schedule, and coach service staff to drive team performance and uphold company standards.
- Analyze personnel schedules and workloads to ensure efficiency and profitability while delivering excellent customer service.
- Provide ongoing training using Success Academy, in-house sessions, webinars, and ride-alongs to ensure technical and procedural competence.
- Conduct job site inspections, review service paperwork, and verify that documentation and reporting standards are consistently met.
- Assist dispatch with technician-job matching to ensure the right technician is assigned based on expertise and service priority.
- Maintain a professional appearance and uphold One Hours values by following all uniform, safety, and conduct policies while respecting customer property.
Must have a minimum of 10 years of verifiable managerial, technical, and sales experience in HVAC or related field.
Knowledge of the fundamental of operational functionality of residential and light commercial heating, air conditioning, and ventilation equipment.
Knowledge of the layout, installation, and service requirements for residential and light commercial HVAC.
Willingness to be out in the field, perform HVAC services, and ride along with technicians weekly.
Must have comprehensive knowledge of current HVAC products.
Consistent track record of meeting/exceeding annual revenue goals.
Ability to understand effects of economic, financial, and market conditions on the business.
Excellent negotiation, communication, and presentation skills. Knowledge of local codes and permitting requirements.
Computer proficiency to include Microsoft Word and Excel. Large group office management experience.
Valid drivers license and a clean driving record.
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