EHR Senior Support Specialist

WHO WE ARE : The Children’s Home of Wyoming Conference partners with children, families and communities throughout New York State to inspire hope, develop skills and cultivate healthy relationships for positive futures.

Position Summary: The Senior EHR Support Specialist is the agency’s lead resource for supporting, maintaining, and enhancing the MyEvolv Electronic Health Record (EHR) system. This role is responsible for implementing system improvements, providing high-level user support, designing electronic forms, and ensuring system reliability and compliance. The specialist works closely with departments across the organization to optimize workflows, maintain data integrity, and improve the overall user experience.

This position requires advanced knowledge of MyEvolv , strong form-building capabilities, and a strategic mindset toward EHR support and optimization.

Responsibilities:

• Serve as the tier 2 point of contact for MyEvolv EHR support, configuration, and troubleshooting.
  
• Design, build, test, and maintain custom electronic forms and workflows within the MyEvolv system.
  
• Documentation compliance in healthcare environments.
  
• Ability to lead cross-functional teams and manage complex projects with minimal supervision.
  
• Excellent communication and stakeholder engagement skills.
  
• Strong analytical and strategic thinking abilities.
  
• Demonstrate proficiency with Windows OS, Microsoft Office Suite, and IT troubleshooting tools.
  
• Educate/train team members on form building in MyEvolv system.
  

Requirements

Education:

• Associates in Health IT, Applied Science, or related fields
  
• Bachelors degree in health management or related field preferred
  

Experience:

• 1 or more years of building forms in an Electronic Health Records system
  
• Experience with MyEvolv will be viewed as a plus
  
• Some experience with SQL and Javascript knowledge
  
• Driver's License and ability to maintain insurability throughout employment required
  
  

Benefits

Benefits available to all staff:

• Student Loan and Tuition Reimbursement
  
  
• Employee Assistance Program
  
  
• Employee Discounts at the Southern Tier Community Center
  
  
• Opportunities for Professional Development
  
  

Full Time Benefits:

• A gency-Paid CEUs, License Prep Course, and License Exam
  
  
• 403(b) with 6% employer contribution
  
  
• PTO plus 9 paid holidays
  
  
• Childcare Reimbursement
  
  
• Health, Dental, and Vision Insurance (with HSA/FSA Accounts)
  
  
• Life Insurance
  
  

EEO Statement: The Children’s Home is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics.