Product Manager, Matching & Fulfillment

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company’s vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry.

Matching and Fulfillment is central to the Lyft marketplace and how riders and drivers experience Lyft: estimating ETAs and the cost of fulfillment, optimizing driver-rider matches, and delivering on our on-time promise. The Matching and Fulfillment group is responsible for dynamically matching supply and demand to balance drivers’ expectations, riders’ expectations and Lyft’s objectives. To help accomplish this mission, the Product Manager, Matching and Fulfillment will:

• Identify opportunities to improve the customer experience through optimization of our matching and fulfillment products and systems


• Drive methodologies and systems to enable trade offs between different objectives (growth, profit, user retention, driver hours, driver pay)


• Define the roadmap for and manage product development execution for a cross-functional team focused on pre-request match generation, post-request fulfillment or matching core services

This individual should:

• Have an Operations Research/ML/algorithmic background


• Have shipped products in deeply technical and analytical domains - able to use data and experimentation to guide a team towards successful execution


• Be detail-oriented and able to dive deep into complex technical concepts, but also abstract them to cross-functional stakeholders and leaders


• Maintain an objective, strong POV on what to build for our users, amidst many different stakeholders, world-class scientists, and experienced engineers with varied goals

Responsibilities:

• Own your team's products, existing or new, from ideation, through development, to launch, growth and maintenance


• Represent the customer’s point of view and champion a customer-first approach to product development


• Align on business goals for optimization with executives and business teams


• Define short-term and long-term strategy to achieve those goals


• Develop and own quarterly and yearly roadmaps and financial impact for your team


• Write product requirements documents and review experiment design docs and technical specifications for your team’s projects


• Ideate impactful projects, then break them down into MVP and further milestones to test and develop the hypothesis through fast experimentation, pivoting when the data hints


• Work closely with partner teams to represent your team’s perspective on new initiatives, define requirements, and prioritize asks


• Lead and align cross-functional partners and team: engineers, scientists, analysts, business partners, operations to drive a shared vision

Experience:

• Minimum of 4 years of product management experience


• Experience managing Operations Research/ML/algorithmic products across any domain


• Natural ability to make things happen around you. You manage project ambiguity, complexity and interdependencies in an organized and structured way.


• Ability to define and analyze metrics that inform the success of products


• Excellent judgment and thoughtfulness about the dynamics of a product ecosystem


• Strong communication skills and intuition for communication strategy at every level -- within teams, within the company, to users


• Experience running A/B tests and using common statistical techniques to evaluate results. Experience leading post-launch optimizations including developing testing strategies


• Experience with data, including querying, aggregation, analysis, and visualization


• Ability to conceptualize, manage and prioritize multiple projects for stakeholders


• Superior organizational skills -- balancing multiple projects, deadlines, and requests should be second nature to you

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled


• Mental health benefits


• Family building benefits


• Child care and pet benefits


• 401(k) plan with company match to help save for your future


• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off


• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible


• Subsidized commuter benefits


• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the New York City area is $148,000 - $185,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.