Vice President, Product Manager - Payments

Job Description

Are you passionate about bringing innovative payment products to market through hands-on execution? Join our team and make a direct impact by ensuring products are launched on time, meet customer needs, and operate reliably at scale.

As a Vice President, Product Manager within the Payments team, you will play a pivotal role in delivering high-quality payment solutions by guiding cross-functional teams through the full product lifecycle. You will conceptualize the next generation of payment platforms, drive innovative thinking, and build seamless customer journeys that are the foundation of Chase digital payment experiences. We are looking for product owners who lead with product thinking and aren’t afraid to dive into technical detail, who can take responsibility for driving development, monitoring performance and scaling to millions of customers while fostering a culture of innovation, learning and collaboration.

Job Responsibilities:

• Collaborate with Product, Technology, Design and Analytics partners to develop and deliver product and platform strategies from 0-1

• Own and manage the product delivery lifecycle from ideation to production.

• Define product goals, with clear requirements and KPIs that can be converted into user stories and process flows for the development team and other stakeholders

• Work closely with developers and testers to ensure the team correctly translates requirements into working technical designs, test plans and scripts to serve customer needs

• Conduct pre-release reviews which could include regression testing and quality assurance to certify the release as production ready

• Manage product backlog creation and grooming, support agile product delivery, launch and go to market for product, production support, issue & defect resolution and prioritization

• Monitor performance against goals, identify and scope implementation paths for needed enhancements, and create remediation plans when needed

• Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)

Required qualifications, capabilities, and skills:

• 7+ years of experience in financial services and/or product management

• Experience enabling change within large, highly matrixed organizations and managing stakeholders across multiple functions, especially engineering, architecture, design and other product peers

• Passion for understanding customer needs and demonstrated ability to build scalable platforms

• Ability to think strategically while maintaining relentless attention to the details required to ensure successful execution

• Outstanding verbal and written communication

• Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies

• Proven track record of managing risk and controls

• Bachelors or Masters in Computer Science , Engineering, Business Administration or comparable field of study

Preferred qualifications, capabilities, and skills:

• Strong preference for experience in online payments including but not limited to digital wallets, payment processing, money movement, and adjacent products.

• Candidates with Fintech background or payment platform experience shall be preferred

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.