IT Support Specialist

Job Description

Job Description

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, loyalty, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

Reporting to the IT Manager, you will join our Corporate IT team and provide technical assistance and support to end-users across Olo on various hardware and software issues. We take great pride in the reliability, security, and performance of our systems and services, and will look to you to bring a basic understanding of IT systems, troubleshooting skills, and the ability to communicate technical information clearly to non-technical users.

This is a non-exempt, on-site position at Olo’s headquarters in New York City, 5 days per week (Monday-Friday).

• Respond to and resolve technical support requests in a timely manner, including diagnosing basic hardware, software, and network issues, and implementing effective solutions.

• Provide technical support to end-users, including troubleshooting desktop and laptop computers, mobile devices, printers, and other peripherals, as well as assist with software installation and basic configuration.

• Set up employee user accounts across internal tools and hardware, and use end-point management tooling and asset management tooling to manage hardware assets.

• Use the knowledge base of common issues and solutions to resolve support requests.

• Assist with projects to consolidate internal tools and integrate single sign-on.

• Document issues and resolutions in the ticketing system, and escalate complex issues to more senior IT support staff as needed.

• 1+ years of experience in IT support or a help desk environment.

• Passion for technology and helping people, with a customer-oriented approach.

• Basic understanding of Windows and macOS operating systems.

• Experience with common productivity software (Microsoft Office, Google Workspace, etc.)

• Familiarity with basic networking concepts (TCP/IP)

• Excellent communication and interpersonal skills with both technical and non-technical audiences.

• Strong analytical and problem-solving skills with the ability to work both autonomously and in a team environment.

About Olo

Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $62,500 - $85,500 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results. Don't check every box in the job description? Research shows many qualified candidates hold back from applying unless they meet all listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us better serve our communities. If you're enthusiastic about this role but your background doesn't perfectly align with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

California Residents: CCPA notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.