Night Dispatcher (2:00pm-11:00pm)
Job Description
Job Description
A busy heating, oil, and energy services company in Brooklyn, NY is seeking a reliable and organized Night Dispatcher to coordinate service operations during evening hours (2:00pm-11:00pm). The dispatcher will manage technician schedules, handle customer calls, prioritize emergency service requests, and ensure efficient communication between field staff and customers.
Responsibilities
- Dispatch heating and oil service technicians for emergency and scheduled calls
- Monitor technician locations, job progress, and completion times
- Answer incoming customer calls professionally and efficiently
- Prioritize emergency no-heat and fuel delivery situations
- Maintain accurate service logs, schedules, and customer records
- Communicate updates between customers, drivers, and technicians
- Coordinate after-hours service coverage and route adjustments
- Enter work orders and service information into dispatch software
- Ensure timely response to all customer service requests
- Assist with general administrative and operational support as needed
Required Qualifications
- 3+ years Dispatcher experience required
- Strong communication and multitasking skills
- Ability to remain calm under pressure and handle emergencies
- Basic computer proficiency and familiarity with dispatch software
- Strong organizational and problem-solving abilities
- Reliable, punctual, and detail-oriented
- Fully in- office (NOT HYBRID OR REMOTE)
Preferred Qualifications
- Experience in heating, HVAC, oil delivery, or energy industry is a plus
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